Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live is a premium, in-house audiovisual (AV) partner known for elevating live event expectations for clients and venues that demand superior quality and service. Specializing in providing bespoke AV solutions, Pinnacle Live caters to in-person, virtual, and hybrid meetings and live events. With a focus on blending strategic problem-solving and hands-on execution, the company ensures that every event it supports is impactful, seamless, and memorable. Pinnacle Live prides itself on its dedicated team of professionals who work tirelessly behind the scenes to transform ordinary events into extraordinary experiences. The company fosters a collaborative and empowering environment, dubbed as that of a Collaborative Crusader, where employees are encouraged to tackle challenges and deliver exceptional hospitality and live event experiences. Pinnacle Live is also committed to diversity, equity, inclusion, and belonging, embracing the unique contributions of each team member while striving to create a welcoming and supportive workplace for all. As an E-Verify and Equal Employment Opportunity Employer, Pinnacle Live ensures fair employment practices that value and celebrate diversity in all forms.

The role of Senior Event Services Technician at Pinnacle Live is a crucial position focused on supporting event floor operations in a hotel or hospitality setting. This role involves the setup, breakdown, and operation of intermediate to advanced audiovisual technology solutions for various types of live events. The Senior Event Services Technician acts not only as a technical expert but also as a leader and mentor to other technicians and team members, reinforcing Pinnacle Live's commitment to quality service delivery. Responsibilities include ensuring all event setups and strikes follow company standard operating procedures, operating AV equipment, troubleshooting technical issues, greeting clients, providing clear instructions on equipment use, and maintaining ongoing communication to ensure the success of events. The technician is also tasked with managing inventory, ensuring equipment is secure and in good working condition, and maintaining cleanliness and organization of company-occupied spaces. With an emphasis on continuous learning, the position offers opportunities to improve technical skills related to audio, video, staging, computer operations, and networking. This position requires a strong technical aptitude, planning and organizational skills, excellent communication, and a customer-focused mindset. Physical demands include standing, walking, lifting occasional heavy items, and other activities typical of event and AV work environments. Pinnacle Live offers competitive benefits such as generous paid time off, 401k with company match, and comprehensive insurance coverage including health, dental, and vision. This full-time role is ideal for candidates looking for a dynamic job in a fast-paced, high-quality live events AV company where their skills will be valued and their growth supported.