Senior Event Coordinator

Marriott International, a global leader in the hospitality industry, is renowned for its exceptional service, innovative hospitality practices, and diverse portfolio of brands including the luxury JW Marriott brand. JW Marriott focuses on delivering a distinct luxury experience in gateway cities and resort locations worldwide. The company prioritizes the well-being and development of its associates, fostering a community-centered work environment filled with camaraderie and opportunity. With a strong commitment to diversity, inclusion, and equal opportunity, Marriott International celebrates the unique backgrounds and talents of its workforce while striving to deliver Wonderful Hospitality, Always. The company offers extensive opportunities for professional growth, training, and meaningful recognition, all set within a culture that values holistic well-being. Working at JW Marriott means being part of a brand legacy inspired by J. Willard Marriott, where innovation and dedication to guest service come together to create exceptional experiences.

This particular role as an Event Manager is a full-time management position located at JW Marriott New Orleans, at 555 Canal Street, Louisiana. It offers a competitive annual salary ranging from $77,000 to $99,000, along with eligibility for bonuses. The Event Manager is primarily responsible for overseeing complex events from the initial planning stages through execution and post-event activities, ensuring seamless coordination between sales, property departments, and customer needs. The position requires managing event documentation meticulously and working closely with various internal teams and clients to uphold the highest service standards throughout the event lifecycle.

The role involves a comprehensive array of duties including conducting pre- and post-event meetings, managing operational challenges, overseeing budgets to maximize revenue, and facilitating group room blocks and meeting spaces. It demands proactive problem-solving to offer alternative solutions and enhance guest satisfaction continuously. Acting as the primary contact for event planners after turnover, the Event Manager ensures a smooth transition and exceptional experience for all parties involved. A key responsibility is to identify opportunities for upselling and enhancing event offerings, contributing to the hotel's profitability goals while maintaining outstanding customer service.

Moreover, the Event Manager supports the Director of Event Management or Director of Event Planning and Operations in their absence, demonstrating leadership flexibility. The role is pivotal in bridging the gap between sales and operational teams by acting as a liaison throughout the event process, from pre-event coordination through the event itself and into the post-event review and billing phases. This ensures fluid communication and clear expectations, which are vital to successful event execution.

The position emphasizes delivering outstanding customer service by engaging guests for feedback, resolving complaints, and ensuring a visible presence throughout the event process. It also involves reviewing guest satisfaction metrics and encouraging the team to celebrate successes and recognize contributions publicly. The focus on continuous improvement, guest relations, and teamwork highlights the company’s dedication to maintaining exemplary hospitality standards.

In summary, this role offers a dynamic and rewarding opportunity for experienced event professionals or qualified hospitality graduates to advance their careers within a prestigious luxury hotel environment. The candidate will benefit from working in a supportive setting that promotes innovation, leadership development, and a positive work culture. Joining JW Marriott means being part of a global family committed to excellence in hospitality, where every associate can thrive and grow while delivering unforgettable experiences to guests.