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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Established with a strong commitment to quality and customer satisfaction, Uline has built a legacy of excellence over 45 years, serving a vast array of industries with reliable solutions and unmatched service. Headquartered with a significant operational presence in Irving, Texas, the company prides itself on its fast, friendly, and customer-focused approach which sets it apart in the distribution sector. Uline's culture emphasizes growth, teamwork, and innovation, providing employees with a stable yet dynamic work environment that... Show More
Job Requirements
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach develop and motivate a high-performing team
- Effectively communicate with your team colleagues management and across other departments
Job Qualifications
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach develop and motivate a high-performing team
- Effective communication skills with team colleagues management and other departments
Job Duties
- Manage day-to-day operations of 100 plus person contact center including front-line production and back-office operations
- Guide and develop managers team leads and representatives to deliver unparalleled customer service and foster company culture
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations
- Recruit retain and motivate staff to ensure the highest levels of customer service
- Manage personnel matters including delivering performance reviews and coaching
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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