Senior Customer Operations Manager

Uline is a renowned family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With more than 9,800 employees spread across 14 locations, Uline has maintained a strong presence in the logistics and supply chain industry for over 45 years. The company thrives on a culture that prioritizes fast, friendly, and customer-focused service, making its customer experience legendary. Through continuous improvements and a commitment to quality, Uline ensures reliable delivery and outstanding service to its clients, reinforcing its reputation as a trusted partner across various industries. Their Kenosha branch, located at 12355 Uline Way, Kenosha, WI, embodies the operational excellence and customer dedication that is central to Uline's identity.

The Senior Customer Operations Manager role at Uline’s Kenosha branch is a critical leadership position aimed at upholding and elevating the company’s customer service standards. This position is responsible for managing the Backorder and Custom/Drop-Ship operations with a strong focus on quality, speed, and accuracy to minimize order delays and ensure customer satisfaction. The role requires a strategic mind capable of analyzing department performance, identifying trends, and driving improvements that align with business goals. The Senior Customer Operations Manager will track key performance metrics such as gross profit, returns, vendor performance, and customer feedback to maintain high standards and operational efficiency. This position also necessitates collaboration with various internal teams to enhance customer service processes and to explore new product opportunities, further contributing to Uline’s growth. Additionally, this role demands building and sustaining strong relationships with vendors to resolve issues promptly and improve service quality continuously. This position requires travel to Uline’s North American branches and vendor locations, emphasizing the importance of hands-on management and close communication. Candidates can expect a role that offers stability backed by Uline’s long-standing success, with full health coverage and a competitive retirement plan, bonuses, paid time off, and professional development opportunities, making it an attractive career advancement opportunity in customer operations management.