Senior Concessions Manager - Philadelphia Zoo

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

performance bonuses

employee recognition programs

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a strong commitment to service and a purpose-driven approach, Aramark strives to make a positive impact not only for its customers but also for its employees, partners, communities, and the environment. The company prioritizes equal employment opportunities and fosters an inclusive workplace where all individuals can thrive regardless of race, gender, age, or other protected characteristics. Aramark's mission centers on delivering exceptional experiences while cultivating growth and development for its workforce. Known for its dedication to quality and innovation, Aramark provides a dynamic environment where employees are encouraged to develop their talents, fuel their passions, and advance their careers. Whether seeking new challenges, a sense of belonging, or professional growth, Aramark supports its employees every step of the way with comprehensive resources and opportunities.

The role of Senior Concessions Manager at Aramark is a pivotal management position responsible for overseeing and enhancing dining operations that provide customers with prepared foods from a curated menu. This multifaceted role requires leadership in coordinating diverse teams to deliver high-quality food service experiences that meet varied customer needs and preferences. The Senior Concessions Manager champions efficient operational practices, financial health, compliance with safety and sanitation standards, and excellent customer service. The manager plays a key role in uniting the concessions team, warehouse staff, and other departments to ensure seamless inventory management, ordering, and overall operational efficiency. Employing Aramark's coaching model, this leader engages and develops team members through effective communication, recognition, and performance management.

Financial oversight is a critical component of the position, including managing profit and loss statements, meeting company and client financial targets, understanding performance metrics, and educating teams on strategies to optimize margins. The Senior Concessions Manager ensures productivity by maintaining food and labor initiatives and supervising quality and production standards daily. Compliance is rigorously maintained in areas such as health and safety regulations, wage and hour laws, and company policies, fostering a safe and healthy environment for both customers and employees. The role demands resilience, adaptability, and a strong commitment to excellence to handle evolving duties and responsibilities in alignment with Aramark's operational goals. Ideal candidates bring a blend of management experience, interpersonal skills, and a passion for delivering exceptional food service in a fast-paced setting. As a leader, the Senior Concessions Manager contributes significantly to Aramark's promise to deliver outstanding hospitality and service across all venues where concessions are offered.

Job Requirements

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport
Ability to demonstrate excellent customer service
Ability to maintain an effective working relationship with other departments
Occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Qualifications

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Ability to stand for extended periods of time
Ability to occasionally lift, carry, push, and pull up to 50 lb

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Partner closely with the warehouse team to coordinate inventory, ordering, and overall operational efficiency across concessions and storage functions
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
Educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Plan, direct, and coordinate food service activities