Senior Client Success Concierge

Tempe, AZ, USA|Onsite

Job Overview

Compensation

Hourly

Range $22.00 - $1.00

Work Schedule

Flexible

Benefits

Medical insurance

Vision Insurance

Dental Insurance

Disability insurance

Life insurance

flexible spending accounts

Dependent care spending accounts

Paid Time Off

paid company holidays

Volunteer time off

401(k) plan with Company Match

Tuition Reimbursement

Financial planning sessions

Student debt retirement savings match

Free snacks and refreshments

Job Description

Realtor.com is the number one trusted site by real estate professionals, renowned for over 25 years as a leader in the online real estate industry. The company connects buyers, sellers, and renters with reliable insights and expert guidance to help them find their ideal home. With an extensive suite of advanced tools, Realtor.com significantly impacts the real estate sector by offering a user experience that is intuitive, understandable, and empowering, assisting consumers in navigating one of the most significant purchases of their lives. The platform's mission is to empower more people to find their way home by eliminating barriers, fostering meaningful connections, and building consumer confidence through professional support.

The Senior Client Success Concierge role at Realtor.com, based in Scottsdale, AZ, is a highly strategic position within the company. Working on a hybrid schedule, this role offers a dynamic work environment where employees spend three days per week in the office to encourage collaboration while maintaining the flexibility of remote work. As a Senior Client Success Concierge, you'll be the pivotal connection point between premium real estate customers and Realtor.com's innovative platform, delivering top-tier, white-glove service that elevates the client journey.

This position requires a blend of an exceptional customer service mindset and sales proficiency, aimed at supporting consumers as they embark on the home buying or selling process. The job demands making a high volume of outbound and inbound calls to understand client needs comprehensively, including their goals, budgets, timelines, and preferences. The role also involves problem-solving, effective communication, and the ability to connect consumers with highly qualified real estate professionals efficiently.

Realtor.com places a strong emphasis on professionalism, empathy, and resilience, expecting the Senior Client Success Concierge to thrive in a fast-paced, metrics-driven environment. The position offers competitive compensation with a performance-based incentive structure, reflecting the company's commitment to rewarding excellence. Realtor.com cultivates a safe, inclusive, and enjoyable workplace culture backed by comprehensive training and supportive development programs, ensuring employees are well-equipped to succeed.

Joining Realtor.com means contributing to a mission-driven team focused on innovation and impact, with benefits that support well-being and career growth. This career opportunity not only provides a chance to work with a market leader but also to be part of a company that values diversity, inclusivity, and continuous learning in the ever-evolving real estate industry.

Job Requirements

Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions, and meet productivity quotas
ability to integrate information for decision making, problem-solving, and comprehension
ability to apply established protocols timely
ability to identify and address common issues
ability to operate and be near a computer and use necessary equipment throughout the workday
ability to communicate accurately in proficient English
ability to assist callers effectively and adaptively
ability to consistently and effectively interact with others face-to-face, by phone or video, and through written communications
2+ years’ experience in a phone-based call center or high-volume environment
scheduling flexibility including late-evening or weekend hours
able to stand or sit for prolonged periods and perform repetitive hand and wrist motions
available to work hybrid schedule with 2-3 days in office
must read and speak English fluently

Job Qualifications

2+ years’ experience in a phone-based call center role or equivalent high-volume, metrics-driven environment
experience in real estate, mortgage, insurance, or SaaS onboarding strongly preferred
exceptional verbal communication skills with the ability to overcome objections and generate a positive consumer experience
proven resilience and grit in high-volume environments
tech-savvy with experience using multiple systems, including soft phone, CRM, and dynamic scripting tools
service-oriented and consumer-obsessed mindset
metrics-driven operator
thrive in an open, transparent environment with feedback and coaching
punctuality and strong attendance
great attitude with a focus on team collaboration and contributing to a fun, inclusive, and high-performance culture

Job Duties

Represent Realtor.com in a professional manner across inbound and outbound phone, email, and text message communication
Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior, white-glove service and resolution
Conduct thorough, efficient discovery to determine consumer goals, budget, timeline, financing, and preferences to make successful connections with premium real estate professionals
Work in a collaborative team atmosphere and independently
Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
Scheduling flexibility is required as some shifts require late evening or weekend hours
Read and speak English fluently, an additional language is a bonus but not essential (Spanish)