Senior Client Service Manager

Gallagher is a leading global insurance brokerage, risk management, and consulting firm dedicated to helping clients navigate risk with confidence and integrity. With a rich history spanning more than 95 years, Gallagher has built a reputation for empowering businesses to grow, lead, and innovate by providing comprehensive insurance solutions that protect their assets and enable them to operate securely in a complex risk landscape. The firm’s approach integrates advanced digital tools, data analytics, and a client-centric philosophy that drives personalized service and long-term trust. Gallagher’s culture is grounded in teamwork, integrity, and a commitment to doing the right thing for clients and communities alike. Employees are encouraged to bring curiosity, creativity, and ownership to their work, fostering an environment where careers can thrive and making a meaningful impact is central to every role.

The Senior Client Service Manager position at Gallagher's Commercial team is a senior leadership role that involves delivering exceptional service and developing innovative insurance solutions tailored to complex client needs. This role is pivotal in managing and growing client relationships, overseeing risk management strategies, and guiding a team toward excellence in service delivery. Serving as a trusted advisor, the Senior Client Service Manager collaborates closely with senior leaders, internal teams, and clients to address challenges and leverage opportunities that ensure the sustained success and satisfaction of the clientele. The individual excels at managing renewals, identifying gaps in coverage, reviewing claims, and driving sales across multiple lines of insurance services.

Additionally, this position offers a dynamic blend of strategy execution and team mentorship. The incumbent supports professional development by delegating tasks, providing feedback, and fostering a learning culture that encourages continuous improvement and collaboration. The role demands proficiency in utilizing Gallagher’s innovative technological ecosystem for productivity and workflow enhancements, ensuring accuracy in client policy data and regulatory compliance. Overall, this opportunity is designed for a professional with strong client service experience ready to lead, innovate, and grow within a well-established global organization.

The company provides a competitive salary and a comprehensive benefits package that includes medical, dental, vision plans starting from day one, life and accident insurance, 401(k) and Roth options, tax-advantaged accounts like HSA and FSA, and paid parental leave. Gallagher also supports employee wellbeing through programs such as digital mental health services, flexible work hours, training initiatives, charitable matching, and the Gallagher Thrive program focused on health and wellness. With a steadfast commitment to diversity, equity, and inclusion, Gallagher fosters an environment where diverse perspectives and experiences are valued and where equal employment opportunities are provided to all qualified individuals without discrimination. This role is ideal for a motivated professional who values a collaborative culture and aims to make a significant impact in the risk management and insurance consulting sector.