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Security Ambassador - Part Time Grave Shift - Maryland
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.50 - $22.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Life insurance
short term disability
long term disability
retirement savings
Paid Time Off
Tuition Reimbursement
on-site wellness center
Training and career growth
rewards program
Merit based pay increases
performance bonuses
service bonuses
Free parking
Free Food
Discounted meals
hotel discounts
Food and beverage discounts
entertainment discounts
Job Description
Live! Casino & Hotel is a premier entertainment destination known for its vibrant atmosphere, world-class gaming options, and exceptional hospitality. Spanning over 300,000 square feet of gaming and entertainment space and employing approximately 3,000 team members, Live! offers an exciting and dynamic environment where guests can enjoy high-energy casino action, delectable dining options, and a variety of entertainment experiences. The property operates 24/7, embracing a culture of fairness, teamwork, and above all, fun. At Live!, the commitment to providing an unparalleled guest experience is unwavering, highlighting safety, hospitality, and community engagement as foundational pillars. The casino is a bustling and... Show More
Job Requirements
- Must have a valid driver’s license
- Ability to stand and walk for extended periods of time
- Ability to ascend and descend stairs
- Ability to work in extreme temperatures both hot and cold
- Ability to lift up to 50 lbs
- Ability to perform duties under frequent time pressure in an interruptive environment
- Ability to be alert at all times
- Ability to read/write memos and reports
- Ability to answer telephones in a professional manner
- Ability to multitask
- De-escalation skills
- Ability to demonstrate empathy to patrons
- Good customer service skills
- Dexterity required to perform day-to-day activities and during an emergency
Job Qualifications
- High school diploma or GED equivalent is preferred
- Zero to two years' experience in security with a focus on guest service is preferred
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency
Job Duties
- Greet guests with a smile and a warm welcome
- Check ID cards of guests entering the casino and hotels
- Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
- Explain the rules, regulations, and code of conduct for the casino and hotels
- Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
- Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control
- Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
- Respond to medical or fire emergencies, such as sick or injured guests
- Staff the Employee/Visitor Entrance ensuring only authorized personnel enter
- Maintain a log of visitors and vendors visiting the facilities
- Monitor guest and team member passage in and out of restaurants and gaming areas
- Control traffic congestion in the valet and parking areas
- Write and investigate first reports of injury when applicable
- Assist in transporting money, chips, tokens, and markers
- Responsible for checking for and reporting safety hazards
- Ensure the safety and security of all guests and team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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