Security Ambassador - Part Time Grave Shift - Maryland

Live! Casino & Hotel is a premier entertainment destination known for its vibrant atmosphere, world-class gaming options, and exceptional hospitality. Spanning over 300,000 square feet of gaming and entertainment space and employing approximately 3,000 team members, Live! offers an exciting and dynamic environment where guests can enjoy high-energy casino action, delectable dining options, and a variety of entertainment experiences. The property operates 24/7, embracing a culture of fairness, teamwork, and above all, fun. At Live!, the commitment to providing an unparalleled guest experience is unwavering, highlighting safety, hospitality, and community engagement as foundational pillars. The casino is a bustling and fast-paced venue, featuring bright lights, loud noises, and exposure to cigarette and cigar smoke, maintaining an environment where smoking is permitted. As part of the Maryland gaming community, Live! maintains rigorous standards for security and regulatory compliance, ensuring a safe and enjoyable setting for both guests and employees.

The role of the Security Ambassador at Live! Casino & Hotel is integral to maintaining the high standards of safety and hospitality for which the property is renowned. This part-time graveyard shift position is designed for individuals who possess both a keen awareness of security protocols and a genuine commitment to guest service. Security Ambassadors serve as the vigilant eyes and ears across the casino floor, creating a welcoming and secure environment for everyone on the property. Their responsibilities include greeting guests warmly, verifying identification to prevent underage or unauthorized access, assisting with inquiries and disputes, and responding swiftly to emergencies such as medical or fire incidents. The role requires constant engagement and movement throughout the facility, ensuring that safety hazards are identified and addressed promptly while maintaining a helpful presence.

This position is a unique blend of hospitality and security, emphasizing empathetic communication, de-escalation techniques, and attentive customer service. Candidates must be able to work effectively under pressure in an ever-changing, fast-paced environment, demonstrating dexterity and alertness at all times. Live! provides ongoing training and advancement opportunities to help Security Ambassadors build rewarding careers in the hospitality and security sectors. Benefits include comprehensive group health plans for eligible full-time and part-time team members, paid time off, tuition reimbursement, and robust rewards programs, underscoring Live!'s commitment to supporting and valuing its staff. The role demands physical stamina to stand and walk for extended periods, the ability to ascend and descend stairs, and to lift items up to 50 pounds. The successful candidate must be licensed as mandated by Maryland's Lottery and Gaming Control Agency, highlighting the importance of regulatory compliance and professionalism in this critical role. Overall, working as a Security Ambassador at Live! Casino & Hotel offers a challenging yet fulfilling opportunity to contribute to a premier entertainment environment while advancing one's career in security and hospitality.