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Seasonal Traffic Controller - Mon-Fri AM - $15/HR - UF Shands & Hotel Eleo

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a respected hospitality services company dedicated to creating smiles and delivering exceptional experiences to millions of patients, visitors, and guests across various locations. With a strong commitment to service, Towne Park emphasizes the human connection, aiming to brighten the day of every customer, client, or team member they encounter. Their services span hospitality support, parking management, valet assistance, and customer engagement, focusing on making a positive impact in every interaction. At Towne Park, employees find more than just a job; they find a rewarding career where their actions directly contribute to easing anxieties, enhancing guest experiences, and supporting colleagues in a dynamic and friendly work environment.

The role of Traffic Coordinator at Towne Park involves efficiently directing vehicular traffic within designated areas while delivering outstanding hospitality services. This position is crucial as it interacts closely with patients and guests, ensuring their safety, convenience, and satisfaction during visits. The Traffic Coordinator is responsible for properly issuing valet parking tickets, adhering to mystery shop standards, and supporting site management's parking policies. Additionally, the role may include parking and retrieving guest vehicles promptly and safely, assisting guests with luggage, and providing helpful information about surrounding areas and attractions. This position requires a professional, friendly demeanor, excellent communication skills, and the ability to maintain composure under pressure. The Traffic Coordinator embodies Towne Park’s mission of making daily impactful contributions, ensuring a smooth parking and guest experience that reflects the company’s hospitality standards.

The position offers an hourly base pay of $15 and follows a seasonal work schedule from Monday to Friday in the mornings. Employees may be eligible for benefits including accident, critical illness, hospital indemnity insurance, telemedicine benefits, and participation in Towne Park’s 401k retirement savings plan, depending on job classification, employment duration, and hours worked. While seasonal and temporary roles may not qualify for these benefits, Towne Park maintains competitive and fair compensation aligning with applicable skills, experience, education, and geographic location.

Working as a Traffic Coordinator with Towne Park offers a unique opportunity to work outdoors, engage with diverse guests, and contribute to a friendly and efficient parking operation. The job demands regular physical activity such as standing, walking, running, lifting up to 50 pounds, and performing tasks under varying weather conditions. Towne Park values inclusivity and ensures reasonable accommodations are available for individuals with disabilities to perform essential functions successfully.

In summary, Towne Park is an impactful hospitality services company that fosters a supportive work environment for its Traffic Coordinators to excel in managing vehicular traffic while providing exemplary customer service. This role is ideal for individuals who enjoy interaction with people, have a respect for safety protocols, and want to be part of a company that values each employee’s contribution to creating smiles and memorable experiences every day.

Job Requirements

  • High school diploma or general education degree (GED)
  • Must be at least 18 years of age
  • One to three months related experience and/or training
  • Knowledge of traffic and valet procedures
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform operations using American money and measurement units
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Customer service experience preferred
  • Register/computer experience preferred
  • Must be able to drive manual transmission and perform parallel parking

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must be at least 18 years of age
  • One to three months related experience and/or training or equivalent combination of education and experience if no high school diploma or GED
  • Knowledge of traffic and valet procedures
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of American money and weight measurement, volume and distance
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Customer service experience preferred
  • Register/computer experience preferred
  • Must be able to drive manual transmission and perform parallel parking

Job Duties

  • Directs vehicular traffic while providing attentive, friendly service to all patients/guests
  • Assists marketing department with the marketing efforts targeted to exciting clients
  • Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
  • Uses guest last name at all times when appropriate
  • Maintains accuracy and composure while under pressure
  • Appropriately uses salutation of the day and welcomes guests to the location
  • Uses proper Towne Park phone etiquette
  • Assists guests with directions and all other inquiries
  • Stands while serving guests
  • Provides information about surrounding area as well as main attractions to guests as needed
  • Protects guest confidentiality in accordance with HIPAA requirements
  • Collects data in accordance with parking operations, if applicable
  • Obtains information about daily events and rates to be charged
  • Maintains claim checks and guest folio archives
  • Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
  • Performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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