Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.90 - $19.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for milestone anniversaries
Training and Development
Paid Time Off
Health Insurance
Dental Insurance
401(k)
Job Description
Cinepolis USA is a distinguished luxury cinema exhibitor renowned for delivering enhanced movie-going experiences through its unique theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, the company operates 26 luxury and premium theaters across multiple key states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. With ambitious expansion plans, Cinepolis USA is part of the global Cinepolis International family, the most popular movie theater exhibitor worldwide, emphasizing innovation, passion for film, and unparalleled hospitality. This makes Cinepolis more than just a place to watch movies; it is a destination for luxury and comfort where guests receive first-class service and entertainment.
As a team member at Cinepolis, your role is central to creating memorable experiences for guests by providing exceptional service and support throughout the theater. The position is within the Operations department and reports directly to the General Manager at the theater location. The core responsibilities involve delivering concessions, kitchen, and bar items to guests, ensuring that all protocols of the In Seat Dining experience are followed meticulously. You will play a vital part in guiding guests through menu selections, suggesting promotions and upsells, and maintaining open communication with the kitchen, expediters, and supervisors to facilitate smooth, timely, and high-quality food delivery.
Cinepolis offers competitive compensation for this role, with base pay ranging from $16.90 to $19.50 per hour, reflecting the premium service standards and expectations from its luxury brand. In addition, team members enjoy valuable employee benefits such as generous discounts on tickets, food, and beverages, which enhance their engagement and satisfaction. The company invests in its employees by recognizing milestones through gifts and organizing ongoing training sessions to uphold high standards of service.
This job demands physical stamina with regular walking, standing, and occasional lifting, alongside the ability to multitask in a fast-paced environment while maintaining attention to detail. Working nights, holidays, and weekends is required, aligning with the dynamic nature of the entertainment industry. Beyond daily tasks, a Cinepolis team member must embody integrity, commitment, and a genuine willingness to assist guests and colleagues, fostering a positive, respectful atmosphere. Being a member of the Cinepolis team means contributing to an inclusive workplace that values diversity and equal opportunity for all employees regardless of background.
Overall, this role is perfect for individuals passionate about hospitality, customer service, and film who want to be part of a luxury cinema experience. The emphasis on teamwork, professional growth through training, and comprehensive benefits make this position an attractive opportunity for those seeking employment in a thriving and expanding company that leads the entertainment sector with luxury offerings.
As a team member at Cinepolis, your role is central to creating memorable experiences for guests by providing exceptional service and support throughout the theater. The position is within the Operations department and reports directly to the General Manager at the theater location. The core responsibilities involve delivering concessions, kitchen, and bar items to guests, ensuring that all protocols of the In Seat Dining experience are followed meticulously. You will play a vital part in guiding guests through menu selections, suggesting promotions and upsells, and maintaining open communication with the kitchen, expediters, and supervisors to facilitate smooth, timely, and high-quality food delivery.
Cinepolis offers competitive compensation for this role, with base pay ranging from $16.90 to $19.50 per hour, reflecting the premium service standards and expectations from its luxury brand. In addition, team members enjoy valuable employee benefits such as generous discounts on tickets, food, and beverages, which enhance their engagement and satisfaction. The company invests in its employees by recognizing milestones through gifts and organizing ongoing training sessions to uphold high standards of service.
This job demands physical stamina with regular walking, standing, and occasional lifting, alongside the ability to multitask in a fast-paced environment while maintaining attention to detail. Working nights, holidays, and weekends is required, aligning with the dynamic nature of the entertainment industry. Beyond daily tasks, a Cinepolis team member must embody integrity, commitment, and a genuine willingness to assist guests and colleagues, fostering a positive, respectful atmosphere. Being a member of the Cinepolis team means contributing to an inclusive workplace that values diversity and equal opportunity for all employees regardless of background.
Overall, this role is perfect for individuals passionate about hospitality, customer service, and film who want to be part of a luxury cinema experience. The emphasis on teamwork, professional growth through training, and comprehensive benefits make this position an attractive opportunity for those seeking employment in a thriving and expanding company that leads the entertainment sector with luxury offerings.
Job Requirements
- Must be 18 years or older
- One or more years of food running or bussing preferred
- ServSafe certification required
- Food handling certification required
- Alcohol training certification required
- Strong interpersonal skills
- Effective communication skills
- Ability to prioritize in a fast-paced environment
- Integrity and reliability
- Available nights, holidays, and weekends
Job Qualifications
- Must be 18 years or older
- One or more years of food running or bussing preferred
- ServSafe certification required
- Food handling certification required
- Alcohol training certification required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations positively
- Ability to maintain strong attention to detail while prioritizing in a fast-paced and constantly changing environment
- Have integrity and be someone who can be counted on to do the right thing
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Be cognizant of issues with movie projections-communicating with management when issues arise
- Complete all opening, mid and closing procedures- including but not limited to other duties
- Acknowledge guests by Cinepolis standards
- Attend and participate in trainings and meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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