SEASONAL POOL SERVER

Houston, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Career development opportunities

flexible scheduling

Retirement Plan

Job Description

Thompson Houston, managed by Thompson Houston Hotel in partnership with Hyatt Hotels Corporation, is recruiting Seasonal Pool Servers to join their distinguished hospitality team. The venue features a 3-meal dining experience set amidst the luxury of a sprawling 1-acre pool deck, which overlooks breathtaking views of downtown. Guests and residents enjoy the ambiance of luxury cabanas, private event spaces, and indoor-outdoor dining areas, each tailored to create superior hospitality experiences. The company is committed to providing an authentic and memorable guest experience, fostering a culture that appreciates excellence in service and teamwork. This employment opportunity is seasonal, designed to attract enthusiastic and dedicated individuals eager to immerse themselves in a premier hospitality environment. Salary details typically align with competitive industry standards, reflecting the role's requirements and responsibilities.

The Seasonal Pool Server role is critical to maintaining the high service standards Thompson Houston and Hyatt are known for. Pool Servers at this venue are responsible for creating exceptional dining experiences, engaging directly with guests to deliver prompt and courteous service. The position requires individuals who are passionate about hospitality, detail-oriented, and able to manage multiple tasks efficiently in a dynamic, fast-paced atmosphere. Experience with point-of-sale systems such as Micros, handling high-volume service, and strong serving skills are advantageous but not mandatory. Key responsibilities include welcoming guests, explaining menus including special dietary needs, accurately taking orders, coordinating with kitchen staff for timely food delivery, and ensuring guest satisfaction at all times. This role demands a friendly, professional demeanor and a commitment to upholding company policies related to safety, sanitation, attendance, and appearance standards. As part of the Hyatt family, employees are supported with opportunities for career growth, skill development, and a work environment that values respect, integrity, wellbeing, and inclusion. This role not only serves as an excellent entry point for a career in hospitality but also offers a vibrant work atmosphere embedded in a globally recognized brand known for its outstanding guest service and rewarding work culture. Those joining will experience teamwork, challenges, and significant personal and professional growth in a setting that celebrates the art of hospitality. Candidates who thrive in energetic, guest-focused environments and are eager to contribute to a memorable dining experience will find this position highly rewarding and impactful.

Job Requirements

Must be able to lift a minimum of 20lbs
Flexibility to work evenings weekends and holidays as required in the hospitality industry
Previous experience in a restaurant or customer service role is preferred
Excellent communication and interpersonal skills
Positive attitude and enjoyment of the hospitality industry
Ability to work in a fast-paced environment while maintaining composure
Strong multitasking and time management abilities
Attention to detail ensuring accurate order-taking and payment processing
Knowledge of food and beverage menus including dietary restrictions and allergies
Basic math skills for handling payments and calculating tips
Physical stamina to stand walk and carry trays for extended periods

Job Qualifications

Must be able to lift a minimum of 20lbs
Flexibility to work evenings weekends and holidays as required in the hospitality industry
Previous experience in a restaurant or customer service role is preferred
Excellent communication and interpersonal skills
Positive attitude and enjoyment of the hospitality industry
Ability to work in a fast-paced environment while maintaining composure
Strong multitasking and time management abilities
Attention to detail ensuring accurate order-taking and payment processing
Knowledge of food and beverage menus including dietary restrictions and allergies
Basic math skills for handling payments and calculating tips
Physical stamina to stand walk and carry trays for extended periods

Job Duties

Uphold company policies including safety sanitation attendance and dress code guidelines
Ensure perishable items are properly labeled rotated and discarded to maintain quality control
Provide prompt friendly and professional service to guests anticipating their needs and responding to questions
Greet guests warmly assist with seating and provide menus water and drinks
Communicate specials explain menu items and dietary considerations and take accurate orders
Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery
Serve food and beverages promptly maintaining proper presentation and timing
Monitor guest satisfaction addressing requests refilling drinks and clearing plates
Handle guest concerns or complaints professionally escalating to management as needed
Collaborate with team members to ensure smooth service including assisting during busy periods
Process payments accurately and efficiently presenting bills to guests
Perform opening and closing duties including side work and station setup
Participate in training sessions department meetings and pre-shift meetings