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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.90
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Resort at Pelican Hill, located in the beautiful Newport Beach, California, is an iconic luxury resort known for its breathtaking ocean views, exceptional service, and world-class amenities. Nestled along the stunning coastline, the resort offers guests a serene and elegant atmosphere that combines timeless glamour with modern comforts. Operated under the prestigious Marriott International umbrella, this resort embodies excellence in hospitality by delivering meticulously curated experiences that cater to each guest's unique preferences and needs.
As a distinguished member of the St. Regis Hotels & Resorts portfolio, The Resort at Pelican Hill upholds the legendary standards of personalize... Show More
As a distinguished member of the St. Regis Hotels & Resorts portfolio, The Resort at Pelican Hill upholds the legendary standards of personalize... Show More
Job Requirements
- high school diploma or GED equivalent
- no prior work experience required
- ability to communicate clearly and professionally
- willingness to follow safety protocols
- ability to handle multiple tasks simultaneously
- physical ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, or pull objects up to 10 pounds
- availability to work full-time
- tip eligibility
- non-management position
Job Qualifications
- high school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- strong communication skills
- ability to work in a fast-paced environment
- excellent customer service skills
- basic knowledge of food and beverage operations
- proficiency with telephone etiquette
- team player mentality
Job Duties
- take room service orders over the phone
- answer questions on menu selections and check with kitchen staff
- answer guest questions or concerns regarding wines
- place and log callbacks for room service orders
- notify guests and management of delays in service delivery
- communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintain cleanliness of work areas
- record transactions in MICROS system at time of order
- complete all closing reports including MICROS reports
- process all payment methods
- follow company safety and security policies
- report unsafe conditions and complete safety training
- ensure professional uniform and appearance
- maintain confidentiality
- welcome and acknowledge guests
- assist individuals with disabilities
- speak clearly and professionally
- develop positive working relationships
- support team to reach goals
- ensure adherence to quality standards
- stand, sit, or walk for extended periods
- move or lift objects up to 10 pounds
- perform other reasonable job duties
Job Criteria
Experience
No experience required
Job Location
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