Seasonal In Room Dining Order Taker

The Resort at Pelican Hill, located in the beautiful Newport Beach, California, is an iconic luxury resort known for its breathtaking ocean views, exceptional service, and world-class amenities. Nestled along the stunning coastline, the resort offers guests a serene and elegant atmosphere that combines timeless glamour with modern comforts. Operated under the prestigious Marriott International umbrella, this resort embodies excellence in hospitality by delivering meticulously curated experiences that cater to each guest's unique preferences and needs.

As a distinguished member of the St. Regis Hotels & Resorts portfolio, The Resort at Pelican Hill upholds the legendary standards of personalized service and refined luxury. The resort features a blend of exquisite accommodations, fine dining options, championship golf courses, and rejuvenating spa services. Every aspect of the resort is designed to provide guests with unforgettable moments, whether they are visiting for leisure or business purposes.

We are currently seeking a dedicated and enthusiastic Room Service Host to join our Food and Beverage team on a full-time basis. This non-management position plays a crucial role in enhancing the guest experience by efficiently taking and processing room service orders over the phone. The Room Service Host will serve as a vital point of contact, offering detailed information about menu selections, including wine offerings, and responding thoughtfully to guest inquiries and special requests. They also act as a liaison between guests and kitchen staff, ensuring that dietary needs, allergies, and any additional meal requirements are communicated clearly and accurately.

This position requires a high degree of attentiveness and professionalism, as the Room Service Host manages order placement, logs call backs, monitors service delivery times, and notifies both guests and management of any delays. Maintaining a clean and organized work environment is essential, as is accurately recording orders and processing payments through the MICROS system.

The role demands adherence to Marriott International’s rigorous safety and security protocols, encouraging team members to report any unsafe conditions promptly and participate actively in safety training. The ideal candidate will present themselves professionally, maintain confidentiality regarding company information, and embody the warm hospitality standards that define both Marriott International and St. Regis Hotels & Resorts.

This position offers a pay rate of $16.90 per hour and includes eligibility for tips. You will have the opportunity to work in an inspiring setting that values diversity, inclusion, and the growth of each associate. Joining our team means becoming part of a global family committed to providing guests with superior service and associates with meaningful career development. At The Resort at Pelican Hill, we believe in fostering a supportive work environment where individuals are encouraged to realize their full potential and contribute to a collective goal of excellence.