Seasonal Hospitality Concierge

Napa, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Day Shifts

Job Description

Hess Persson Estates is a renowned winery dedicated to providing exceptional wine experiences through its world-class offerings and hospitality. Located in the heart of wine country, Hess Persson Estates has established itself as a leading winery brand known for its commitment to quality, guest satisfaction, and a passion for authentic wine culture. The estate blends tradition with innovative winemaking techniques, creating memorable moments for wine enthusiasts and visitors alike. Known for its expansive vineyards and award-winning wines, Hess Persson Estates invites both seasoned connoisseurs and new visitors to engage in unique tastings, tours, and events that celebrate the rich heritage... Show More

Job Requirements

Standing at a desk for extended periods
Walking, bending, lifting wine cases up to 40 lbs, assisting with event setup
Using office equipment like phones, computers, copiers, mailing machines and laminator
Experience with shipping software such as UPS, FedEx, DHL
Handling wine related devices including buffing cloths, corkscrews, wash racks, decanters

Job Qualifications

A passion for people and a natural talent for hospitality
2+ years in a guest-focused role
hospitality or wine industry experience is a plus
Confident and professional communication over phone and email
Friendly, outgoing personality with a positive attitude
Super organized with great time management and detail-oriented mindset
Ability to juggle multiple priorities while staying calm and guest focused
Familiarity with Microsoft Office
Experience with Tock, Commerce7 and Red Chirp is a bonus

Job Duties

Manage hospitality inquiries via phone and email from existing patrons, guests, and referral sources
Share your knowledge and passion for wine by promoting tasting and touring experiences
Use Tock reservation software to book visits
Customize confirmations with helpful details and personal touches
Recommend upgrades and special touches to elevate guest visits
Help manage reservations calendar with accuracy
Assist with Wine Club database management and member support
Support Visitor Center hosts in guest interactions and sales
Assist with event setup, pouring, and guest support at special events
Represent Hess Persson Estates at off-site wine community activations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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