Seasonal Hospitality Concierge

Hess Persson Estates is a renowned winery dedicated to providing exceptional wine experiences through its world-class offerings and hospitality. Located in the heart of wine country, Hess Persson Estates has established itself as a leading winery brand known for its commitment to quality, guest satisfaction, and a passion for authentic wine culture. The estate blends tradition with innovative winemaking techniques, creating memorable moments for wine enthusiasts and visitors alike. Known for its expansive vineyards and award-winning wines, Hess Persson Estates invites both seasoned connoisseurs and new visitors to engage in unique tastings, tours, and events that celebrate the rich heritage and vibrant future of its wines.

As a Seasonal Hospitality Concierge at Hess Persson Estates, you will play a pivotal role in shaping unforgettable guest experiences by serving as the warm and welcoming first point of contact for guests. Your responsibilities will span managing inquiries via phone and email, providing detailed and personalized information about tastings, tours, and VIP experience upgrades, and assisting with booking reservations using the Tock software platform. Your role involves crafting seamless, high-touch interactions that begin well before guests arrive, ensuring each visit is elevated with thoughtful touches and recommendations that create a magical atmosphere. The position also encompasses supporting the Wine Club and Visitor Center operations, performing tasks such as maintaining the Wine Club database, assisting members with account updates, and troubleshooting shipping and merchandise order issues.

This role requires not only exceptional customer service skills but also a genuine passion for hospitality and the wine industry. Candidates should be comfortable juggling multiple priorities, maintaining composure in a fast-paced environment, and communicating clearly and professionally across various platforms. The Seasonal Hospitality Concierge will occasionally represent the estate at special events and community activations, fostering a connection between guests and the brand. Physical demands include standing for extended periods, lifting up to 40 pounds, and assisting with event setups.

This seasonal position offers an anticipated hourly wage range of $19.00 to $21.00, with the final compensation depending on factors such as experience, skills, and qualifications. Hess Persson Estates is committed to equal opportunity employment and encourages applicants from all backgrounds to apply. The company values inclusivity, diversity, and providing reasonable accommodations for individuals with disabilities. Joining Hess Persson Estates means becoming part of a passionate community dedicated to excellence in wine and hospitality, where your role directly contributes to delivering extraordinary guest experiences and upholding the estate's reputation for quality and engagement.