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Job Overview
Employment Type
Temporary
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Training opportunities
Work environment
Professional Development
Job Description
The Sixth Floor Museum at Dealey Plaza, located in Dallas, Texas, is a world-renowned institution dedicated to exploring the life, death, and enduring legacy of President John F. Kennedy. Housed in the historic Texas School Book Depository building, this iconic museum offers visitors a captivating experience where critical historical evidence related to the assassination of President Kennedy is preserved and displayed. Since its establishment in 1989 to mark the 25th anniversary of the assassination, the Museum has evolved from a temporary exhibition into a fully accredited institution endorsed by the American Alliance of Museums. It stands as a prominent cultural... Show More
Job Requirements
- High school diploma or GED
- Ability and willingness to stand for extended periods of time and to push, pull, and lift up to 25 pounds, with or without reasonable accommodation
- Demonstrated customer service and communication skills, with the ability to interact professionally and courteously with diverse audiences, including large and international crowds
- Ability to work effectively as part of a team while demonstrating adaptability, flexibility, initiative, and sound judgment in a fast-paced environment
- Availability to work weekends, holidays, and occasional evening shifts based on event operational needs, as well as required training sessions outside of regularly scheduled shifts
- Must be able to reliably report to work as scheduled, including early mornings, evenings, weekends, and holidays
- Demonstrated professionalism, responsibility, and trustworthiness in a public-facing role
Job Qualifications
- High school diploma or GED
- Demonstrated customer service and communication skills, with the ability to interact professionally and courteously with diverse audiences, including large and international crowds
- Ability to work effectively as part of a team while demonstrating adaptability, flexibility, initiative, and sound judgment in a fast-paced environment
- Availability to work weekends, holidays, and occasional evening shifts based on event operational needs, as well as required training sessions outside of regularly scheduled shifts
- Must be able to reliably report to work as scheduled, including early mornings, evenings, weekends, and holidays
- Demonstrated professionalism, responsibility, and trustworthiness in a public-facing role
- 6 months of experience working at a visitor or cultural attraction, museum, or in a customer service environment, or an equivalent combination of education and experience (preferred)
- Demonstrated interest in history, museums, cultural institutions, or enrollment in a related college degree program such as history or museum studies (preferred)
Job Duties
- Greet and interact with Museum visitors and groups, providing them with directions and information about the Museum, exhibits, gallery directions, and event-related Museum programs and services
- Provide outstanding customer service to Museum guests, while adhering to departmental and institutional policies and procedures
- Observe and enforce compliance with Museum courtesy guidelines regarding photography, cell phone use, food, drinks, and obstructive behavior in the exhibit galleries
- Collect guest information as needed, including visitor comments or complaints, opinion surveys, demographic surveys, and visitor observations
- Ensure that visitor facilities are clean and well-presented
- Report any issues to the Guest Services Manager and Operations staff
- Manage traffic flow and crowd control in the Visitors Center and exhibit areas, particularly during peak attendance periods associated with the event
- Assist with basic first aid care and support evacuations during emergencies as needed
- Support event-specific operational needs as assigned
- Additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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