Job Overview
Employment Type
Temporary
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Training opportunities
Work environment
Professional Development
Job Description
The Sixth Floor Museum at Dealey Plaza, located in Dallas, Texas, is a world-renowned institution dedicated to exploring the life, death, and enduring legacy of President John F. Kennedy. Housed in the historic Texas School Book Depository building, this iconic museum offers visitors a captivating experience where critical historical evidence related to the assassination of President Kennedy is preserved and displayed. Since its establishment in 1989 to mark the 25th anniversary of the assassination, the Museum has evolved from a temporary exhibition into a fully accredited institution endorsed by the American Alliance of Museums. It stands as a prominent cultural landmark dedicated to preserving and sharing the significant events of November 22, 1963, and their impact on American history and society.
The Museum draws a diverse range of donors and supporters from local and international communities, all deeply committed to maintaining the relevance and accessibility of this critical historical period. Visitors to the Museum can immerse themselves in a variety of exhibits and programs that elucidate President Kennedy's presidency, the circumstances surrounding his assassination, and the lasting cultural significance of these events.
We are currently seeking a Guest Services Representative for a seasonal/temporary role to join our dedicated team. This position offers an opportunity to be part of a passionate group of individuals who are not only enthusiastic about history but also excel in providing high-quality customer service in an engaging public environment. The role involves supporting the delivery of exemplary visitor experiences by offering informative and friendly interactions, enforcing museum policies, and assisting visitors to ensure their time at the Museum is both enjoyable and meaningful. This summer non-exempt position spans approximately 10-12 weeks from late May or early June 2026 through mid-August 2026. While this role does not provide employee benefits such as health insurance or paid leave, it provides a unique chance to gain valuable experience in a prestigious cultural institution and to contribute to the preservation of an important historical narrative.
As a Guest Services Representative, you will play a critical role in welcoming visitors, responding to inquiries, managing visitor flow especially during peak times, and assisting in maintaining a safe and organized environment. This position requires individuals who are adaptable, professional, able to work as part of a team, and who take initiative with sound judgment in a dynamic setting. Seasonal employees will participate in various operational aspects including supporting event-specific needs, helping with first aid when necessary, and assisting in emergency evacuations if required. The successful candidate will demonstrate excellent communication skills and a genuine passion for history and public service, ensuring every visitor’s experience at The Sixth Floor Museum is memorable and positive.
The Museum draws a diverse range of donors and supporters from local and international communities, all deeply committed to maintaining the relevance and accessibility of this critical historical period. Visitors to the Museum can immerse themselves in a variety of exhibits and programs that elucidate President Kennedy's presidency, the circumstances surrounding his assassination, and the lasting cultural significance of these events.
We are currently seeking a Guest Services Representative for a seasonal/temporary role to join our dedicated team. This position offers an opportunity to be part of a passionate group of individuals who are not only enthusiastic about history but also excel in providing high-quality customer service in an engaging public environment. The role involves supporting the delivery of exemplary visitor experiences by offering informative and friendly interactions, enforcing museum policies, and assisting visitors to ensure their time at the Museum is both enjoyable and meaningful. This summer non-exempt position spans approximately 10-12 weeks from late May or early June 2026 through mid-August 2026. While this role does not provide employee benefits such as health insurance or paid leave, it provides a unique chance to gain valuable experience in a prestigious cultural institution and to contribute to the preservation of an important historical narrative.
As a Guest Services Representative, you will play a critical role in welcoming visitors, responding to inquiries, managing visitor flow especially during peak times, and assisting in maintaining a safe and organized environment. This position requires individuals who are adaptable, professional, able to work as part of a team, and who take initiative with sound judgment in a dynamic setting. Seasonal employees will participate in various operational aspects including supporting event-specific needs, helping with first aid when necessary, and assisting in emergency evacuations if required. The successful candidate will demonstrate excellent communication skills and a genuine passion for history and public service, ensuring every visitor’s experience at The Sixth Floor Museum is memorable and positive.
Job Requirements
- High school diploma or GED
- Ability and willingness to stand for extended periods of time and to push, pull, and lift up to 25 pounds, with or without reasonable accommodation
- Demonstrated customer service and communication skills, with the ability to interact professionally and courteously with diverse audiences, including large and international crowds
- Ability to work effectively as part of a team while demonstrating adaptability, flexibility, initiative, and sound judgment in a fast-paced environment
- Availability to work weekends, holidays, and occasional evening shifts based on event operational needs, as well as required training sessions outside of regularly scheduled shifts
- Must be able to reliably report to work as scheduled, including early mornings, evenings, weekends, and holidays
- Demonstrated professionalism, responsibility, and trustworthiness in a public-facing role
Job Qualifications
- High school diploma or GED
- Demonstrated customer service and communication skills, with the ability to interact professionally and courteously with diverse audiences, including large and international crowds
- Ability to work effectively as part of a team while demonstrating adaptability, flexibility, initiative, and sound judgment in a fast-paced environment
- Availability to work weekends, holidays, and occasional evening shifts based on event operational needs, as well as required training sessions outside of regularly scheduled shifts
- Must be able to reliably report to work as scheduled, including early mornings, evenings, weekends, and holidays
- Demonstrated professionalism, responsibility, and trustworthiness in a public-facing role
- 6 months of experience working at a visitor or cultural attraction, museum, or in a customer service environment, or an equivalent combination of education and experience (preferred)
- Demonstrated interest in history, museums, cultural institutions, or enrollment in a related college degree program such as history or museum studies (preferred)
Job Duties
- Greet and interact with Museum visitors and groups, providing them with directions and information about the Museum, exhibits, gallery directions, and event-related Museum programs and services
- Provide outstanding customer service to Museum guests, while adhering to departmental and institutional policies and procedures
- Observe and enforce compliance with Museum courtesy guidelines regarding photography, cell phone use, food, drinks, and obstructive behavior in the exhibit galleries
- Collect guest information as needed, including visitor comments or complaints, opinion surveys, demographic surveys, and visitor observations
- Ensure that visitor facilities are clean and well-presented
- Report any issues to the Guest Services Manager and Operations staff
- Manage traffic flow and crowd control in the Visitors Center and exhibit areas, particularly during peak attendance periods associated with the event
- Assist with basic first aid care and support evacuations during emergencies as needed
- Support event-specific operational needs as assigned
- Additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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