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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.15 - $25.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
incentive pay
Tips
Job Description
The Tasting Room Concierge position is an integral role within a dynamic hospitality environment, focused primarily on delivering an exceptional guest experience from the moment visitors arrive until they depart. This position is commonly found within esteemed establishments specializing in wine tastings, luxury hospitality, and customer-centered experiences, such as wineries, tasting rooms, or upscale beverage companies. The Concierge serves as the very first point of contact for guests, tasked with creating a warm and polished welcome that sets the tone for a memorable visit. Employing a combination of professionalism, attention to detail, and warm hospitality, the Concierge ensures that every... Show More
Job Requirements
- Must be at least 21 years old
- Strong customer service and hospitality mindset
- Excellent communication and interpersonal skills
- Ability to anticipate guest needs and respond quickly, calmly, and professionally
- Highly organized with strong attention to detail
- Ability to manage multiple priorities
- Problem-solving skills with a composed, solution-focused approach
- Proficiency with reservation systems and point-of-sale platforms
- Team-oriented working style
- Professional demeanor with presentation skills
Job Qualifications
- Must be at least 21 years old
- Strong customer service and hospitality mindset
- Excellent communication and interpersonal skills with the ability to engage diverse audiences
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Problem-solving skills with a composed, solution-focused approach under pressure
- Proficiency with reservation systems, point-of-sale (POS) platforms, or similar hospitality software
- Team-oriented working style with strong collaboration skills across departments
- Professional demeanor with strong presentation skills and brand representation awareness
Job Duties
- Create a warm and welcoming first impression by greeting guests and setting the tone for a luxury hospitality experience
- Manage reservation systems, waitlists, and guest flow to optimize seating and minimize wait times
- Coordinate guest seating and transitions between experiences to ensure seamless and attentive service
- Maintain strong knowledge of tasting room offerings to effectively communicate experiences, pricing, and availability
- Manage high-volume traffic periods while maintaining organization, composure, and a guest-focused approach
- Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities
- Build relationships with guests to support personalized experiences and encourage repeat visits
- Address guest inquiries, special requests, and concerns with professionalism, urgency, and sound judgement
- Coordinate daily operational logistics, including opening and closing procedures and host stand organization
- Drive positive guest outcomes by supporting efficient operations and an elevated, memorable experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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