
Job Overview
Compensation
Hourly
Range $17.00 - $18.40
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement account
Employee assistance program
Tuition Assistance
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
Lowe's associate discount
Job Description
Lowe's Companies, Inc. is a leading home improvement retailer committed to providing customers with an expansive assortment of products and exceptional service to help them achieve their home improvement goals. Founded in 1946, Lowe's has grown into one of the largest retail chains in the United States, synonymous with quality, customer care, and trusted expertise. The company operates a vast network of stores nationwide, serving homeowners, renters, and professional contractors with everything from tools and appliances to paint and building materials. Lowe's dedication to customer satisfaction is reflected in its ongoing investments in training, technology, and employee development, which ensure a supportive and engaging environment for its associates.
This particular role focuses on delivering top-tier customer service and retail support within one of Lowe's vibrant store locations. As a key team member, you will be responsible for providing SMART customer service by actively engaging with customers, understanding their needs, and assisting them in finding, selecting, and purchasing merchandise. The role emphasizes clear communication, product knowledge, and operational duties to enhance the customer experience. Whether it's demonstrating products, explaining warranties and features, or assisting with equipment rentals, this position ensures that each customer interaction is positive and productive. The role also includes important safety responsibilities, housekeeping, and compliance with loss prevention policies to maintain a secure and well-organized store environment.
Employment in this position is hourly, with a competitive pay range between $17.00 and $18.40 per hour. This pay rate may vary depending on several factors, including the specific role, store location, experience, education, and training. Lowe's provides a supportive workplace culture that promotes growth opportunities through extensive learning and development programs, making this an excellent position for individuals seeking to build a career in retail with prospects for advancement. Associates benefit from a wide array of company programs that address health, wellness, financial security, and work-life balance.
In summary, this role is perfect for enthusiastic individuals eager to engage with customers and contribute to the success of a major home improvement retailer. It requires a proactive mindset, a customer-first attitude, and the ability to operate various store equipment and technology. You will be empowered to cross-train in different store areas, expanding your skill set and knowledge. The ideal candidate values teamwork, safety, and consistently delivering exceptional service. Joining Lowe's means becoming part of a trusted brand that values diversity, inclusion, and equal opportunity, supporting every associate's right to a respectful and fulfilling work environment.
This particular role focuses on delivering top-tier customer service and retail support within one of Lowe's vibrant store locations. As a key team member, you will be responsible for providing SMART customer service by actively engaging with customers, understanding their needs, and assisting them in finding, selecting, and purchasing merchandise. The role emphasizes clear communication, product knowledge, and operational duties to enhance the customer experience. Whether it's demonstrating products, explaining warranties and features, or assisting with equipment rentals, this position ensures that each customer interaction is positive and productive. The role also includes important safety responsibilities, housekeeping, and compliance with loss prevention policies to maintain a secure and well-organized store environment.
Employment in this position is hourly, with a competitive pay range between $17.00 and $18.40 per hour. This pay rate may vary depending on several factors, including the specific role, store location, experience, education, and training. Lowe's provides a supportive workplace culture that promotes growth opportunities through extensive learning and development programs, making this an excellent position for individuals seeking to build a career in retail with prospects for advancement. Associates benefit from a wide array of company programs that address health, wellness, financial security, and work-life balance.
In summary, this role is perfect for enthusiastic individuals eager to engage with customers and contribute to the success of a major home improvement retailer. It requires a proactive mindset, a customer-first attitude, and the ability to operate various store equipment and technology. You will be empowered to cross-train in different store areas, expanding your skill set and knowledge. The ideal candidate values teamwork, safety, and consistently delivering exceptional service. Joining Lowe's means becoming part of a trusted brand that values diversity, inclusion, and equal opportunity, supporting every associate's right to a respectful and fulfilling work environment.
Job Requirements
- High school diploma or equivalent
- less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
No experience required
Job Location
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