
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
Job Description
Lowe's is a leading home improvement retailer renowned for its commitment to providing excellent customer service and a wide range of quality products. With a strong presence across the United States, Lowe's supports homeowners, professional contractors, and DIY enthusiasts by supplying everything needed to maintain, repair, and improve their homes and businesses. The company values diversity, equity, and inclusion, offering equal employment opportunities regardless of race, gender, age, or other protected statuses. Lowe's is dedicated to fostering a safe, inclusive, and rewarding workplace where employees can grow and succeed.
This position at Lowe's focuses on delivering SMART customer service by attentively understanding customer needs and assisting them through every step of their purchase or project. Employees in this role are responsible for helping customers locate, select, and carry merchandise, offering detailed information about product features, warranties, and Lowe's special programs. Furthermore, this role includes writing contracts and invoices for equipment rental and tool repairs within the Tool Rental Department, contributing to a seamless shopping experience.
The role requires the individual to be proactive in cross-training across various store departments to ensure comprehensive customer support and to uphold store safety and organizational standards. Tasks also include maintaining cleanliness through Zone Recovery programs, identifying security risks such as shoplifting, and operating various store equipment like paging systems, terrace cutters, paint mixers, and surveillance tools. Employees are expected to comply rigorously with all safety and housekeeping requirements to foster both a secure and inviting environment for customers and staff.
At Lowe's, starting pay is competitive and is influenced by factors such as position specifics, location, education, and experience. The company encourages career growth and development, providing support for employees to obtain necessary sales licenses or registrations. Lowe's affirms a strong commitment to equal employment opportunities and supports an environment free from discrimination or bias. This role is ideal for individuals who enjoy customer interaction, problem solving, and working in a dynamic retail environment focused on home improvement solutions.
This position at Lowe's focuses on delivering SMART customer service by attentively understanding customer needs and assisting them through every step of their purchase or project. Employees in this role are responsible for helping customers locate, select, and carry merchandise, offering detailed information about product features, warranties, and Lowe's special programs. Furthermore, this role includes writing contracts and invoices for equipment rental and tool repairs within the Tool Rental Department, contributing to a seamless shopping experience.
The role requires the individual to be proactive in cross-training across various store departments to ensure comprehensive customer support and to uphold store safety and organizational standards. Tasks also include maintaining cleanliness through Zone Recovery programs, identifying security risks such as shoplifting, and operating various store equipment like paging systems, terrace cutters, paint mixers, and surveillance tools. Employees are expected to comply rigorously with all safety and housekeeping requirements to foster both a secure and inviting environment for customers and staff.
At Lowe's, starting pay is competitive and is influenced by factors such as position specifics, location, education, and experience. The company encourages career growth and development, providing support for employees to obtain necessary sales licenses or registrations. Lowe's affirms a strong commitment to equal employment opportunities and supports an environment free from discrimination or bias. This role is ideal for individuals who enjoy customer interaction, problem solving, and working in a dynamic retail environment focused on home improvement solutions.
Job Requirements
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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