SDC Customer Visit Planner

Gulfstream Aerospace Corporation is a leading manufacturer and service provider of technologically advanced business jet aircraft. As a wholly owned subsidiary of General Dynamics, Gulfstream is distinguished by its commitment to innovation, quality, and exceptional customer service within the aerospace industry. Headquartered in Dallas, Texas, Gulfstream continues to be an industry pioneer, integrating the latest advancements in technology and design to meet the highest standards for business aviation worldwide. The company is dedicated to excellence in every aspect of its operations, including the design, development, manufacture, marketing, servicing, and support of business jets, serving a discerning clientele of corporate, government, and private customers.

The position of SDC Customer Visit Planner at Gulfstream's Sales and Design Center in Dallas plays a crucial role in ensuring that all customer interactions and visits are flawlessly executed. This full-time role involves coordinating and executing multiple Level One customer visits, VIP engagements, and dignitary tours on a daily basis in close collaboration with the Sales and Design Center Manager. The successful candidate will be a key representative of Gulfstream, responsible for leading the customer visit experience at the Sales and Design Center to meet and exceed company goals aimed at growing the Gulfstream family. With travel requirements up to 25 percent, this role offers dynamic and hands-on involvement with high-profile clients, including Gulfstream customers, prospects, the Leadership Team, and other key stakeholders.

The SDC Customer Visit Planner must manage a wide range of responsibilities encompassing logistics, customer service, safety, and facility coordination. Responsibilities include organizing transportation such as sprinter van driving, hotel accommodations, catering arrangements, and security protocols. The planner is also in charge of ensuring excellent customer service throughout the entire visit, meeting every need from luggage handling to dining and entertainment preferences. Additionally, this role includes managing all facets of Executive Dining Room events, maintaining inventory and service standards, and supporting Sales and Design Center customer service operations.

This position demands strong multitasking skills and the ability to remain professional and positive under pressure. The ideal candidate will be comfortable navigating complex and high-profile environments, offering seamless and memorable visit experiences to Level One customers and distinguished guests. The planner will work closely with multiple internal departments such as Sales, Flight Operations, Completions Design, and Customer Service to ensure every visit is a success.

Educational requirements include an Associate's Degree in Marketing, Business Administration, or equivalent experience, with a preference for candidates holding a Bachelor’s Degree. Six years of experience in customer service or a related field is also essential. Gulfstream values candidates who can demonstrate a proven ability to coordinate high-profile visits, collaborate effectively across departments, and uphold the highest levels of professionalism.

This role is vital to enhancing Gulfstream’s reputation and customer loyalty by delivering exceptional visit experiences that align with the company’s strategic objectives. Gulfstream Aerospace Corporation is an equal opportunity employer that values diversity and inclusion and does not provide work visa sponsorship for this position unless the applicant is currently sponsored by Gulfstream. Join Gulfstream and play a pivotal part in representing a world leader in business aviation through an engaging and impactful customer visit planner role.