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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Gulfstream Aerospace Corporation is a leading manufacturer and service provider of technologically advanced business jet aircraft. As a wholly owned subsidiary of General Dynamics, Gulfstream is distinguished by its commitment to innovation, quality, and exceptional customer service within the aerospace industry. Headquartered in Dallas, Texas, Gulfstream continues to be an industry pioneer, integrating the latest advancements in technology and design to meet the highest standards for business aviation worldwide. The company is dedicated to excellence in every aspect of its operations, including the design, development, manufacture, marketing, servicing, and support of business jets, serving a discerning clientele of corporate, government,... Show More
Job Requirements
- Associate's Degree in Marketing, Business Administration, or related field
- Six years of experience in customer service or related field
- Ability to drive a sprinter van
- Ability to multitask effectively in a fast-paced environment
- Maintain a positive attitude and professionalism under pressure
- Flexible work schedule including support during peak business needs
- Comfortable and professional when driving and escorting Level One customers, VIPs, and dignitaries
Job Qualifications
- Associate's Degree in Marketing, Business Administration, or equivalent experience
- Bachelor's Degree preferred
- Six years of experience in customer service or related field
- Ability to effectively multitask in a fast-paced environment
- Demonstrated professionalism and positive attitude under pressure
- Experience coordinating high-profile customer visits
- Strong communication and organizational skills
Job Duties
- Coordinate and execute daily Level One customer, VIP, and dignitary visits through the Sales and Design Center
- Act as single point of contact for successful execution of customer and prospect visits and Leadership Team events
- Coordinate security requirements, hotel accommodations, transportation, catering, safety awareness, and other special visit needs
- Ensure customers and their aircraft are promptly, courteously, and professionally attended to
- Manage dining, entertainment, tours, luggage, and hotel check-ins for overnight stays
- Coordinate Leadership Team transportation to and from various locations
- Oversee Executive Dining Room events, inventory maintenance, and service standards
- Provide high-level support to Sales and Design Center Customer Service
- Lead pre-visit fast-track meetings and post-visit lessons learned meetings
- Make recommendations for visit guideline improvements
- Coordinate and execute all aspects of customer and VIP visits
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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