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Sales Support Associate III

Job Overview

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Compensation

Hourly
Range $15.00 - $19.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition Assistance

Job Description

Coach is a renowned global fashion house founded in New York in 1941, known for its commitment to crafting beautiful, enduring products that empower customers to express their true selves. As part of the Tapestry portfolio, a prominent global house of brands, Coach benefits from a shared vision of innovation, inclusivity, and excellence. The brand draws inspiration from the creative direction of Stuart Vevers and the spirited and courageous culture of its hometown, New York. This rich heritage and forward-thinking approach position Coach not only as a leader in luxury fashion but also as a brand deeply dedicated to equity, inclusion, and diversity, making it a distinguished and welcoming place to work.

As a member of the Tapestry family, Coach carries forward a legacy of optimism and a culture that embraces diversity, equity, and inclusion throughout its global operations. This ensures employees work in an environment that values and nurtures their individuality while striving to

Job Requirements

  • 1+ years of previous retail experience, preferably luxury retail service environment
  • current knowledge of fashion trends and competition
  • knowledge of cash register systems and basic computer skills including iPad/laptop, Mobile POS and Internet
  • utilize walkie talkie
  • understand and read price and product release sheets
  • strong attention to detail and organizational skills
  • ability to multitask in a fast-paced environment
  • excellent communication and customer service skills
  • ability to work in fast-paced environment
  • strong English language proficiency for EU
  • ability to work flexible schedule including nights, weekends, public holidays
  • ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
  • ability to climb, bend, kneel, and maneuver sales floor and stockroom

Job Qualifications

  • 1+ years of previous retail experience, preferably in a luxury retail environment
  • knowledge of current fashion trends and marketplace competition
  • knowledge of cash register systems and basic computer skills including iPad, laptop, Mobile POS, and Internet usage
  • familiarity with walkie talkie system
  • ability to understand and read price and product release sheets
  • strong attention to detail and organizational skills
  • excellent communication and customer service skills
  • ability to work in a fast-paced environment
  • strong English language proficiency (for EU applicants)

Job Duties

  • Welcome clients with warmth and professionalism
  • anticipate needs and provide personalized assistance
  • serve as a brand ambassador internally and in the local market
  • support social media engagement
  • operate POS accurately and maintain cash wrap organization
  • handle cash/media in compliance with policy
  • suggest add-on products and promote gift cards
  • capture customer information where permitted
  • receive, process, and organize shipments and transfers
  • report discrepancies
  • maintain stockroom cleanliness
  • manage stock levels and replenish sales floor
  • execute visual merchandising updates
  • support sales floor activities
  • respond to customer requests confidently
  • partner with team or management as needed
  • maintain housekeeping standards
  • adhere to Loss Prevention guidelines

Job Criteria

Experience

No experience required


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