Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid parental leave
fertility coverage
401k with generous company match
Company Paid Life Insurance and Long-Term Disability
short-term disability
Employee assistance program
Tuition Reimbursement
Employee Discounts
PNC Daily Pay Option
Job Description
LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. As a reputable and expansive company in the automotive aftermarket industry, LKQ Corporation is renowned for its commitment to quality products and exceptional customer service. The company's extensive network and innovative solutions enable it to serve a diverse customer base, from individual vehicle owners to large repair shops. The dynamic and supportive work environment at LKQ fosters growth and development, making it an ideal place for motivated individuals seeking a rewarding career in the automotive sector. LKQ Corporation offers competitive benefits and opportunities for professional advancement, ensuring employees feel valued and equipped to succeed in their roles.
The Customer Service Representative role at LKQ is crucial in maintaining the company’s high standard for customer care and satisfaction. This position involves providing a superior service experience to both walk-in and phone-contact customers. The successful candidate will be responsible for greeting customers personally, assisting them throughout their shopping journey, and employing suggestive selling techniques to enhance sales. Additionally, the representative will manage transactional records, maintain inventory awareness to ensure optimal stock levels, coordinate with the warehouse for timely order fulfillment, and uphold the overall showroom presentation. This role is ideal for individuals with a strong customer service background and an interest or experience in automotive parts. The position does not involve supervisory responsibilities but emphasizes independent problem solving and multitasking within a collaborative setting. Candidates can look forward to a role where they can develop their skills in communication, sales, and inventory management, while contributing directly to customer satisfaction and the company’s success. LKQ values employees who are adaptable, proactive, and eager to learn, providing a career path with potential for growth within the organization. Joining LKQ means becoming part of a dedicated team driven by positive energy and shared goals, making this role a fulfilling opportunity for those passionate about service and the automotive industry.
The Customer Service Representative role at LKQ is crucial in maintaining the company’s high standard for customer care and satisfaction. This position involves providing a superior service experience to both walk-in and phone-contact customers. The successful candidate will be responsible for greeting customers personally, assisting them throughout their shopping journey, and employing suggestive selling techniques to enhance sales. Additionally, the representative will manage transactional records, maintain inventory awareness to ensure optimal stock levels, coordinate with the warehouse for timely order fulfillment, and uphold the overall showroom presentation. This role is ideal for individuals with a strong customer service background and an interest or experience in automotive parts. The position does not involve supervisory responsibilities but emphasizes independent problem solving and multitasking within a collaborative setting. Candidates can look forward to a role where they can develop their skills in communication, sales, and inventory management, while contributing directly to customer satisfaction and the company’s success. LKQ values employees who are adaptable, proactive, and eager to learn, providing a career path with potential for growth within the organization. Joining LKQ means becoming part of a dedicated team driven by positive energy and shared goals, making this role a fulfilling opportunity for those passionate about service and the automotive industry.
Job Requirements
- 1 year experience required
- strong customer service background required
Job Qualifications
- High school diploma/GED preferred
- prior automotive experience and knowledge of automotive parts preferred
- two to three years of prior customer service relations preferred
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to compute rates, ratios, and percentages and to draw and interpret graphs
- frequent use of Outlook, Word, Excel, graphics, etc.
- ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives
- regularly uses moderately complex oral and written skills
- may train others in functional areas, interact with others and make presentations to department or middle management
- handle multiple tasks or projects simultaneously with moderate complexity
Job Duties
- Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience
- at checkout, implement suggestive selling techniques, as appropriate, and assist with problem-solving
- maintain orderly files and clean records of all transactions, as well as an accurate cash drawer
- observe changes in inventory to ensure minimum stock levels and store showroom appearance is appropriate
- coordinate orders from the warehouse to ensure customers’ orders are ready in a timely fashion
- assume other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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