Sales floor supervisor

Ace Retail Group (ARG) is a prominent division of the well-established Ace Hardware Corporation, renowned for owning and operating multiple Ace brands such as Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG boasts a rich legacy that dates back over a century, blending tradition with innovation to serve communities across the nation. Operating over 250 neighborhood stores, ARG maintains two strategic headquarters located in Lenexa, Kansas, and Farmington Hills, Michigan, underpinning its expansive reach and operational excellence. This expansive network of neighborhood stores allows ARG to engage deeply with local communities, providing personalized service and expert advice to hardware enthusiasts and professionals alike. The company’s culture is deeply rooted in a set of Core Values that reflect its commitment to its employees, customers, and partners. These values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—guide the company’s daily operations and foster an environment where personal and professional growth is highly encouraged. Great people truly distinguish ARG in the retail hardware industry, and the company continuously seeks individuals who are passionate about contributing to a winning team culture that celebrates integrity and collaboration.

The Floor Supervisor role at Ace Retail Group is a pivotal position designed for individuals who thrive in dynamic retail environments and are eager to step into leadership responsibilities. As a Floor Supervisor, the selected candidate will play a critical role in managing overall store operations, particularly in the absence of the General Manager or Assistant Managers, thereby ensuring the store continues to run smoothly and efficiently. This role embodies a blend of hands-on leadership and customer service excellence, requiring the Floor Supervisor to direct store staff, uphold operational standards, and drive the store toward achieving its sales and service objectives.

Duties within this role extend across multiple facets of the store’s daily functions. The Floor Supervisor will actively engage with customers, projecting a positive representation of Westlake Ace Hardware, resolving complaints, and fostering a friendly, welcoming atmosphere. Strong product knowledge and familiarity with the store layout are essential to assist customers effectively and promote sales. The position also demands rigorous attention to store operations, including managing store opening and closing procedures, maintaining a safe work environment, supporting loss prevention efforts, and overseeing the upkeep of sales floors and stockroom areas. Furthermore, the Floor Supervisor will play a significant role in inventory management and merchandising activities such as assisting with receiving shipments, stocking merchandise, managing back stock levels, and executing merchandise resets and signage updates. Leadership responsibilities include training associates, leading by example, participating in store meetings, and communicating key operational insights to senior management to promote continuous improvement.

Ace Retail Group offers a starting compensation rate of $16.00 per hour for this role, coupled with opportunities for career advancement within a company that values diversity, equal employment opportunity, and the development of its workforce. The company is committed to fostering a workplace free from discrimination and embraces the varied backgrounds and perspectives of its employees to drive mutual success. Candidates passionate about building a rewarding career in retail management within a supportive and value-driven environment will find the Floor Supervisor position at ARG to be an excellent fit. For prospective applicants eager to grow professionally in a robust retail setting, Ace Retail Group promises an engaging and fulfilling career path underscored by teamwork, integrity, and a dedication to excellence.