Sales Coordinator

Madison, WI, USA|

Job Overview

Compensation

Hourly

Exact $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The Edgewater is a distinguished luxury urban resort renowned for its exceptional hospitality and prime location. Offering over 200 elegantly appointed guest rooms, this resort caters to a diverse clientele seeking a blend of comfort and upscale amenities. The Edgewater features a vibrant community plaza and pier, a variety of restaurants and lounges, a luxurious spa, and state-of-the-art facilities for meetings, private events, and weddings. This resort is a beacon of refined urban leisure, attracting guests who appreciate top-tier service and an immersive experience in a dynamic waterfront setting.

The role available is for a Sales Coordinator within The Edgewater Sales & Catering team. This position offers a unique opportunity for an enthusiastic, customer service-focused professional to contribute to a thriving hospitality environment. The Sales Coordinator is tasked with providing administrative support, customer service, and sales assistance primarily focused on group bookings and managing contracted room blocks. These bookings may include corporate, wedding, and social groups, demanding an individual who is highly organized, proactive, and capable of delivering tailored solutions. Acting as a crucial liaison between clients, the sales team, and operational staff, the coordinator ensures seamless coordination and a flawless guest experience throughout the group’s stay. The ideal candidate exhibits a passion for sales combined with excellent administrative capabilities and is committed to fostering a positive and collaborative team atmosphere.

Working as a Sales Coordinator at The Edgewater means being involved in the full lifecycle of group booking management. This includes managing contract turnovers, ensuring accurate and timely communication of group details to relevant departments, and overseeing payment processes with adherence to company policies. The role requires excellent communication skills to maintain effective relationships with clients and colleagues, ensuring all event and room block details are meticulously handled. The position often involves assisting with event-related documents such as Banquet Event Orders (BEOs), group resumes, and floor plans to support operational readiness. Responsiveness and attentiveness to client and guest requests are essential, with an expectation to resolve issues promptly to guarantee guest satisfaction.

This position demands flexibility, as it may include work during early mornings, evenings, or weekends, particularly during on-property events or special projects. The Sales Coordinator must excel under pressure, demonstrating professionalism and calm in dynamic situations. Collaboration and teamwork are emphasized, along with a proactive approach to anticipating client needs and operational challenges. This role represents a significant opportunity for those looking to advance their career in hospitality sales coordination within a prestigious luxury resort setting, offering both challenges and rewards in a customer-centric environment.

Job Requirements

High school diploma
Minimum two years hotel experience
Proficiency in Microsoft Office Suite
Ability to meet deadlines
Strong organizational skills
Excellent communication skills
Ability to handle multiple priorities
Experience with convention management software preferred

Job Qualifications

Combined two plus years previous hotel experience
High school diploma required
Strong communication and interpersonal skills
Excellent writing skills
Proficient computer skills with intermediate to advanced proficiency in Microsoft Office Suite
Preferred experience with Salesforce (Delphi), Opera, or comparable convention management software
Excellent organizational skills
Ability to meet deadlines and handle difficult situations
Ability to handle multiple tasks and priorities
Use analytical skills for measuring business potential and value to the hotel
Ability to work effectively under pressure and handle multiple projects and deadlines
Strong interpersonal skills adept at developing and maintaining strong relationships with internal and external customers
Strong ability to communicate effectively both orally and written with clients and management

Job Duties

Work alongside the Sales & Catering Team in handling assigned group bookings by completing contract turnover process, managing contracted room blocks, tracing cut-off dates, sending reminders to clients, and detailing special instructions pertaining to group
Act as a liaison between the Sales/Catering Manager and the client while following-up and keeping all appropriate staff aware of pertinent informational changes or any irregularities for assigned groups by completing detailed and accurate group resumes for our operational team
Assure group resumes are complete two weeks prior to arrival with information pertinent to event and room block
Work with client to accurately quote and charge deposits, receive and process deposit payments, sending reminders as necessary
Assist Sales/Catering Managers with Banquet Event Orders, group resumes, and floor plans as needed
Respond timely to client and guest requests with an expected response time of one business day or less
Ensure communication is conveyed to all appropriate areas and resolve outstanding issues to ensure quality product delivery and guest satisfaction
Anticipate and resolve guest service concerns promptly and professionally
Assist with client property tours as needed
Remain calm and professional under pressure
Collaborate well with team
Be proactive, organized and customer service oriented
Assist clients during events which may include early morning, evening and/or weekend hours
Be available to assist with special projects and events
Perform other duties as assigned