Sales Associate I

Coach is a prestigious global fashion house established in New York in 1941, renowned for its timeless craftsmanship and elegant designs. With decades of heritage, Coach has evolved into a leading luxury brand that embodies creativity, quality, and inclusivity. Under the visionary leadership of Creative Director Stuart Vevers, the company continues to push boundaries and celebrate self-expression through beautifully crafted products made to last. Coach is part of the Tapestry portfolio, a global collective of brands committed to innovation, equity, and inclusion, supporting a diverse community of employees and customers worldwide. This collaboration within the Tapestry family propels Coach's mission to be a truly inclusive and courageous brand that resonates with a broad audience seeking authenticity and style.

The Sales Associate role at Coach is a dynamic and essential position, serving as the first point of contact and face of the brand in retail locations. This role involves delivering an elevated and personalized shopping experience that reflects the high standards and style of Coach. Sales Associates not only meet and exceed personal and store sales targets but also engage customers through expert styling advice, product knowledge, and fashion trends. The position requires blending luxury retail service with omni-channel selling strategies, including mobile POS systems and social media integration, to enhance customer relationships and boost brand loyalty and revenue.

A Sales Associate at Coach embodies the brand's commitment to excellence by representing Coach with professionalism and enthusiasm. They build lasting client relationships by offering tailored recommendations and styling suggestions, efficiently manage transactions, and contribute to daily operational tasks like inventory handling and visual merchandising. The role also involves collaborating with team members to foster a positive and productive store environment, participating in training, and supporting brand initiatives related to inclusion and diversity.

Flexible scheduling is integral to this position, including the ability to work nights, weekends, holidays, and peak retail periods. This ensures Coach maintains its exceptional service standards during high-traffic days. The role demands physical stamina as associates often lift up to 50 lbs, and are frequently required to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Coach values core competencies such as courage, creativity, customer focus, dealing with ambiguity, drive for results, interpersonal savvy, and learning agility. These qualities shape the work culture and enhance team success. The company is committed to equal employment opportunity and affirmative action, making hiring decisions based on qualifications without discrimination on any protected basis. Additionally, reasonable accommodations are offered for applicants or employees requiring support due to disabilities or religious beliefs.

Compensation for this role ranges from $15.00 to $19.50 per hour, in compliance with applicable wage laws. Coach also offers an attractive benefits package, including medical, dental, and vision insurance, 401(k) retirement plans, paid parental leave, commuter benefits, disability insurance, and tuition assistance, reflecting the company's commitment to employee well-being and growth.