Sales Associate - Full Time

Goodwill Keystone Area is a well-established nonprofit organization dedicated to empowering individuals and strengthening communities through the power of work. Our organization operates several retail stores that sell donated goods, providing affordable shopping options to the communities we serve while also generating revenue to support our mission-driven programs. As a leading nonprofit in the region, Goodwill Keystone Area prioritizes creating an inclusive and welcoming environment for both its employees and customers. We celebrate diversity, encourage respect, and value the unique experiences each individual brings to our team and our stores. Our extensive network of retail stores serves as a vital resource in supporting the organization's broader mission by offering employment and training opportunities to individuals who face barriers to employment.

We are currently seeking a dedicated Sales Associate to join our Donated Goods Retail department. This position reports directly to the Customer Service Manager and is classified as a non-exempt role. The Sales Associate plays a critical role in delivering exceptional customer service and ensuring the smooth daily operation of our retail stores. This individual will be the primary point of contact for customers, greeting them warmly, assisting them with their shopping needs, and ensuring a positive and professional experience throughout their visit.

The Sales Associate is also responsible for managing sales transactions accurately, including handling cash and credit/debit payments in accordance with Goodwill Keystone Area’s policies and procedures. Beyond transactional duties, this role involves organizing and maintaining the sales floor by color coordinating and rotating merchandise to create an attractive and easy-to-navigate shopping environment. Visual merchandising and cleanliness are key aspects that contribute to the overall customer experience and reflect the quality and professionalism of our stores.

Additionally, the Sales Associate represents Goodwill Keystone Area’s mission by promoting the organization and participating in various programs and special events. A commitment to workplace safety is essential, as the Sales Associate must ensure all duties are performed safely and adhere to safety guidelines. Communication with the Customer Service Manager regarding progress, challenges, or concerns is a regular part of this role, fostering a transparent and collaborative work environment.

This position does not require formal education but values experience with point-of-sale (POS) systems. The ideal candidate will possess fundamental skills such as the ability to read, write, perform simple math, and operate necessary equipment. Fluency in English is required to effectively interact with donors and customers. Physical stamina is important since the role involves standing for extended periods and performing various physical tasks such as pushing, pulling, and lifting merchandise.

By joining Goodwill Keystone Area as a Sales Associate, you have an opportunity to make a meaningful impact in your community while working in a supportive team environment that values safety, diversity, and professional development.