Sales & Marketing Manager

This sales and marketing position is based within a reputable hotel that prides itself on delivering exceptional service across all of its departments including rooms, meeting facilities, and restaurants. The hotel is committed to creating memorable experiences for its guests by maintaining high standards of hospitality, offering a range of well-appointed amenities, and fostering a welcoming environment. With a solid reputation in the hospitality industry, the hotel is dedicated to growth, quality service, and operational excellence. As part of a dynamic and professional team, employees are encouraged to contribute ideas and actively participate in achieving collective goals.

The Sales and Marketing Manager position plays a pivotal role in increasing revenue streams throughout the hotel by engaging in strategic sales initiatives and managing revenue effectively. This role requires a proactive approach to business development, including generating new business via outside sales, calls, and networking efforts targeting both individual guests and group bookings. The Sales and Marketing Manager will collaborate closely with the General Manager and other departments to ensure alignment with overall property objectives such as budget targets, occupancy rates, and guest satisfaction levels.

In this leadership role, the Sales and Marketing Manager is responsible for maintaining positive and professional relations with clients, responding promptly to group inquiries, managing contracts and billing for meeting rooms and guest room blocks, and providing accurate sales reporting. They will represent the hotel at various business and social functions, attend sales and revenue meetings, and assist with forecasting demand and rate recommendations. This role also requires the manager to foster a culture of service excellence among staff by monitoring guest satisfaction and addressing any areas of improvement.

Critical to success in this role is the ability to multitask, problem-solve, communicate effectively, and uphold the highest levels of confidentiality and professionalism. The manager must be well-versed in the use of technology, including property management systems and Microsoft Office applications, and possess a good understanding of the hotel products and services offered. A commitment to safety and regulatory compliance is essential, with duties encompassing training on safety protocols and handling potential hazards responsibly.

Overall, this position offers a rewarding opportunity for an experienced sales and marketing professional who thrives in a fast-paced hospitality environment and is passionate about driving business growth while delivering outstanding guest experiences. Candidates for this role should expect to engage in a variety of sales activities, contribute to strategic planning, and lead by example to support the hotel’s continued success and reputation in the marketplace.