Sales & Customer Service Representative - Remote

TP is a renowned global digital business services company dedicated to delivering highly advanced and digitally powered business solutions that enable some of the world’s leading brands to streamline and enhance their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate and inspired professionals speaking more than 300 languages, TP leverages its extensive global scale combined with local presence to act as a positive force supporting communities, clients, and environmental initiatives worldwide. The company prides itself on blending advanced technology with a personal touch, ensuring that their services not only meet but exceed client expectations by adapting quickly to changing market needs and delivering outstanding results.

At TP, employees become part of a dynamic, fast-paced environment where no two days are the same. The company fosters a culture of growth and opportunity, exemplified by leaders like the Chief Client Officer, who started her career as a customer service agent within TP and ascended to the highest ranks through dedication and performance. This organization believes in nurturing talent and providing a clear career path, highlighting that the sky is truly the limit for those who are motivated and ambitious.

This role within TP is that of a Customer Service and Sales Representative. This individual will be the frontline representative of the company, serving as the 'eyes and ears' for handling customer inquiries and delivering innovative and effective responses to a wide range of questions, concerns, and issues. The representative will interact with customers across multiple channels including phone, email, chat, and social media, working diligently to resolve issues calmly, de-escalate potential conflicts, and provide meaningful solutions where possible. They will also escalate interactions to higher levels when appropriate, ensuring the highest quality of customer service is maintained.

The role offers a supportive and collaborative work environment where the individual can develop and refine their skills while contributing to team goals and company success. Employees will track call-related data meticulously for auditing and reporting, provide constructive feedback for continuous improvement, and work towards meeting defined sales objectives. TP also invests in its people by offering paid training, competitive wages, comprehensive benefits including medical, dental, vision, and 401k plans, along with paid time off and wellness programs aimed at employee engagement and health.

This opportunity is available for candidates located in a wide range of U.S. states reflecting TP’s broad geographical footprint. The company is committed to inclusivity, diversity, and providing a workplace where employees feel valued and supported. TP emphasizes the importance of a healthy work-life balance and a positive work culture that encourages productivity, creativity, and engagement. The position is well-suited for fearless, customer-focused individuals who are eager to deliver the best service and contribute meaningfully to the company's ongoing success.