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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee wellness programs
Employee engagement programs
Job Description
TP is a renowned global digital business services company dedicated to delivering highly advanced and digitally powered business solutions that enable some of the world’s leading brands to streamline and enhance their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate and inspired professionals speaking more than 300 languages, TP leverages its extensive global scale combined with local presence to act as a positive force supporting communities, clients, and environmental initiatives worldwide. The company prides itself on blending advanced technology with a personal touch, ensuring that their services not only meet but exceed client expectations by... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
Job Duties
- Connect with customers via phone, email, chat, and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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