Job Overview
Benefits
employee discount
Milestone gifts
Job Description
Cinpolis USA is a premier luxury cinema exhibitor renowned for providing exceptional movie-going experiences through its innovative theater concepts like Cinpolis Luxury Cinemas and Movie House & Eatery. Headquartered in Dallas, Texas, the company operates 26 luxury and premium theaters across strategic states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. Being part of Cinpolis International, which is the world's leading movie theater exhibitor known for its commitment to film, hospitality, and innovation, the company upholds a reputation for quality and service excellence in the entertainment industry.
Cinpolis prides itself on delivering not just movies but an entire immersive experience. The theaters feature state-of-the-art technology, premium food and beverage options, and an upscale ambiance to guarantee customer satisfaction. This company values its employees greatly, considering them the cornerstone of its operational success. Team members enjoy notable benefits such as generous employee discounts on tickets, food, and nonalcoholic beverages as well as recognition for their service tenure through milestone celebration gifts.
The role available is within the Operations department at one of Cinpolis' theaters and reports directly to the General Manager. This position is focused on elevating the guest experience by delivering food, concessions, and bar items efficiently and courteously while exemplifying the brands high standards of Nice and Amazing Service.
The successful candidate will have responsibilities that range from coordinating food delivery with the expediter to ensuring orders are accurate and complete, maintaining cleanliness of auditoriums, assisting fellow team members, and managing guest issues with professionalism. This job demands strong interpersonal skills to interact smoothly with guests, co-workers, and management, alongside a proactive approach to service and a commitment to integrity. Flexibility to work nights, holidays, and weekends is essential due to the nature of the cinema industry. Attention to detail and the ability to thrive in a fast-paced, sometimes high-pressure environment are also crucial.
Physical requirements include standing, walking, bending, and occasional lifting—factors that emphasize the active and dynamic nature of this role. The work environment is typical of cinemas, with variable noise and activity levels expected.
Cinpolis is an equal opportunity employer, embracing diversity and inclusion across all levels of employment. The company does not discriminate based on race, religion, color, national origin, gender (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other protected characteristic. This role represents an excellent opportunity for individuals passionate about customer service and entertainment, looking to build a rewarding career with a global leader in cinema exhibition.
Cinpolis prides itself on delivering not just movies but an entire immersive experience. The theaters feature state-of-the-art technology, premium food and beverage options, and an upscale ambiance to guarantee customer satisfaction. This company values its employees greatly, considering them the cornerstone of its operational success. Team members enjoy notable benefits such as generous employee discounts on tickets, food, and nonalcoholic beverages as well as recognition for their service tenure through milestone celebration gifts.
The role available is within the Operations department at one of Cinpolis' theaters and reports directly to the General Manager. This position is focused on elevating the guest experience by delivering food, concessions, and bar items efficiently and courteously while exemplifying the brands high standards of Nice and Amazing Service.
The successful candidate will have responsibilities that range from coordinating food delivery with the expediter to ensuring orders are accurate and complete, maintaining cleanliness of auditoriums, assisting fellow team members, and managing guest issues with professionalism. This job demands strong interpersonal skills to interact smoothly with guests, co-workers, and management, alongside a proactive approach to service and a commitment to integrity. Flexibility to work nights, holidays, and weekends is essential due to the nature of the cinema industry. Attention to detail and the ability to thrive in a fast-paced, sometimes high-pressure environment are also crucial.
Physical requirements include standing, walking, bending, and occasional lifting—factors that emphasize the active and dynamic nature of this role. The work environment is typical of cinemas, with variable noise and activity levels expected.
Cinpolis is an equal opportunity employer, embracing diversity and inclusion across all levels of employment. The company does not discriminate based on race, religion, color, national origin, gender (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other protected characteristic. This role represents an excellent opportunity for individuals passionate about customer service and entertainment, looking to build a rewarding career with a global leader in cinema exhibition.
Job Requirements
- must be 18 years or older
- 1+ years of food running or bussing preferred
- servsafe, food handling, and alcohol training certifications required
- strong interpersonal skills for interacting with employees, guests, and management
- effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment
- have integrity and can be counted on to do the right thing
- available nights, holidays, and weekends
Job Qualifications
- must be 18 years or older
- 1+ years of food running or bussing preferred
- servsafe, food handling, and alcohol training certifications required
- strong interpersonal skills for interacting with employees, guests, and management
- effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment
- have integrity and can be counted on to do the right thing
- available nights, holidays, and weekends
Job Duties
- deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying nice and amazing service by following all in seat dining procedures
- work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- demonstrate commitment, and integrity at all times - double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and cinepolis offerings if guests would like to order more items
- clean auditoriums removing all dishes, trash, and providing managers with any found items
- be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- be cognizant of issues with movie projections-communicating with management when issues arise
- complete all opening, mid and closing procedures - including but not limited to other duties
- acknowledging guest by cinepolis standards
- attend and participate in trainings and meetings
Job Criteria
Experience
No experience required
Job Location
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