Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Work anniversary gifts
Training and development opportunities
inclusive workplace environment
Opportunities for advancement
flexible scheduling
Equal employment opportunity
Job Description
Cinepolis USA is a luxury cinema exhibitor known for offering an enhanced, sophisticated movie-going experience through its "Cinepolis Luxury Cinemas" and "Movie House & Eatery" theater concepts. Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters across several states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ongoing plans for expansion. As a part of Cinepolis International, the world's most popular movie theater exhibitor, the company is deeply committed to innovation, delivering quality film experiences, and providing world-class hospitality on a global scale.
At Cinepolis USA, the focus is on creating memorable experiences for guests. The theaters are designed to combine cinematic entertainment with exceptional dining, bringing a unique fusion of service and comfort that sets it apart from traditional movie theaters. Guests enjoy a luxurious atmosphere enhanced by gourmet food and drink options, advanced screening technologies, and attentive customer service.
The role of a Cinepolis Team Member, particularly in the runner position, is vital to maintaining the seamless service culture that the company prides itself on. Runners play a central role in the cinema’s in-seat dining service by ensuring that ordered food and drinks are delivered accurately and efficiently to guests. This position requires a strong attention to detail, a high level of enthusiasm, and hospitality skills that help create a delightful dining and movie-watching environment. Runners are responsible for coordinating closely with kitchen and bar staff to time deliveries perfectly, guaranteeing that guests receive their orders simultaneously and in excellent condition.
In this role, employees are not just delivering items but also enhancing the overall guest experience by answering questions about the menu, suggesting promotions and add-ons, and ensuring that guests have everything they need throughout their visit. Team members work collaboratively to maintain cleanliness in auditoriums and provide support to other team roles when necessary, such as scanning tickets, managing concession registers, and conducting restroom checks.
Cinepolis emphasizes a culture of commitment and integrity where team members are expected to double-check orders for accuracy, communicate any issues promptly, and respond effectively to guest complaints or requests. This job offers an exciting opportunity to be part of a dynamic, fast-paced environment where employees can develop strong interpersonal and communication skills while working in a fun and vibrant cinema setting.
Employees also enjoy valuable perks, including generous employee discounts on movie tickets, food, and nonalcoholic beverages, along with recognition for work anniversaries through special gifts. Cinepolis is dedicated to providing a workplace that supports growth and inclusion, and the company proudly affirms its commitment to equal employment opportunities regardless of race, religion, gender identity, or any other legally protected status.
This position requires availability during nights, weekends, and holidays, catering to the typical demand patterns of the entertainment industry. It also involves physical activity such as walking, bending, standing for extended periods, and occasional lifting. Cinepolis makes reasonable accommodations for people with disabilities to perform essential job functions.
Joining Cinepolis as a runner means becoming part of a company that values excellent customer service and teamwork, all while contributing to memorable experiences that guests cherish.
At Cinepolis USA, the focus is on creating memorable experiences for guests. The theaters are designed to combine cinematic entertainment with exceptional dining, bringing a unique fusion of service and comfort that sets it apart from traditional movie theaters. Guests enjoy a luxurious atmosphere enhanced by gourmet food and drink options, advanced screening technologies, and attentive customer service.
The role of a Cinepolis Team Member, particularly in the runner position, is vital to maintaining the seamless service culture that the company prides itself on. Runners play a central role in the cinema’s in-seat dining service by ensuring that ordered food and drinks are delivered accurately and efficiently to guests. This position requires a strong attention to detail, a high level of enthusiasm, and hospitality skills that help create a delightful dining and movie-watching environment. Runners are responsible for coordinating closely with kitchen and bar staff to time deliveries perfectly, guaranteeing that guests receive their orders simultaneously and in excellent condition.
In this role, employees are not just delivering items but also enhancing the overall guest experience by answering questions about the menu, suggesting promotions and add-ons, and ensuring that guests have everything they need throughout their visit. Team members work collaboratively to maintain cleanliness in auditoriums and provide support to other team roles when necessary, such as scanning tickets, managing concession registers, and conducting restroom checks.
Cinepolis emphasizes a culture of commitment and integrity where team members are expected to double-check orders for accuracy, communicate any issues promptly, and respond effectively to guest complaints or requests. This job offers an exciting opportunity to be part of a dynamic, fast-paced environment where employees can develop strong interpersonal and communication skills while working in a fun and vibrant cinema setting.
Employees also enjoy valuable perks, including generous employee discounts on movie tickets, food, and nonalcoholic beverages, along with recognition for work anniversaries through special gifts. Cinepolis is dedicated to providing a workplace that supports growth and inclusion, and the company proudly affirms its commitment to equal employment opportunities regardless of race, religion, gender identity, or any other legally protected status.
This position requires availability during nights, weekends, and holidays, catering to the typical demand patterns of the entertainment industry. It also involves physical activity such as walking, bending, standing for extended periods, and occasional lifting. Cinepolis makes reasonable accommodations for people with disabilities to perform essential job functions.
Joining Cinepolis as a runner means becoming part of a company that values excellent customer service and teamwork, all while contributing to memorable experiences that guests cherish.
Job Requirements
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills
- Effective communication skills
- Ability to maintain strong attention to detail
- Ability to prioritize in a fast paced environment
- Have integrity
- Availability nights, holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, food handling and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to the right thing
- Available nights, holidays and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying nice and amazing service by following all in seat dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment, and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Be cognizant of issues with movie projections-communicating with management when issues arise
- Complete all opening, mid and closing procedures including but not limited to other duties
- Acknowledge guests by Cinepolis standards
- Attend and participate in trainings and meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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