Route Service Manager - UniFirst

UniFirst is a leading provider in the garment services industry, with an extensive history spanning over 80 years. This international organization operates on a large scale, serving over 300,000 business customer locations across the United States, Canada, and Europe. With revenues reaching $1.5 billion and employing more than 13,000 team partners, UniFirst has earned a reputation for stability, growth, and a unique family-oriented company culture. Recognized on prestigious lists such as Selling Power magazine's "Best Companies to Sell For" and Forbes’ "Platinum 400 - Best Big Companies," UniFirst offers a stable yet dynamic environment for career growth and personal development. The company prides itself on diversity and inclusivity, ensuring a workplace free from discrimination and supportive of all backgrounds and identities. UniFirst's culture focuses on valuing its people, providing training opportunities, and fostering career mobility within an environment that emphasizes work-life balance with no nights or weekend shifts.

The Route Service Manager role at UniFirst is a pivotal leadership position within the organization's service delivery framework. This role is responsible for recruiting, training, and leading a team of Route Service Supervisors and Route Service Representatives who provide direct service to a diverse client base. The team manages delivery routes covering multiple customers daily, ranging from small family-owned businesses to major corporate accounts. The Route Service Manager is charged with driving customer satisfaction, achieving account growth, and ensuring profitability at their location. They work closely with the location management team to align service delivery with company standards and client expectations, while actively negotiating renewal of customer contracts. This position requires a hands-on leader who is willing to support their team and engage directly with customer service to resolve challenges and improve operational performance. This role offers a unique opportunity for career advancement, with potential growth into broader leadership roles across UniFirst’s plants and organizational structure. It is a role well suited for a results-oriented individual with strong interpersonal, coaching, and business acumen skills. The hiring is for a full-time position with significant benefits, including health insurance, paid time off, 401K with company match, profit sharing, tuition reimbursement, and employee discount programs. This role represents an excellent opportunity to join a respected and growing company that puts its people first and values customer service excellence.