
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive compensation
401(k) with Company Match
Profit sharing
Health Insurance
Life insurance
Paid Time Off
Employee Discounts
Tuition Reimbursement
Career Development
Monday-Friday day shift schedule
Inclusive culture
Job Description
UniFirst is a recognized leader in the garment services industry, operating internationally with a presence across the U.S., Canada, and Europe. With over 16,000 dedicated team members, UniFirst prides itself on delivering exceptional garment and uniform services to more than 300,000 business customer locations. The company has earned accolades including a top 10 spot in Selling Power magazine's "Best Companies to Sell For" and recognition in Forbes magazine's "Platinum 400 – Best Big Companies" list. UniFirst fosters an inclusive, diverse workplace that values various backgrounds and perspectives, supporting professional growth, safety, and well-being for all employees. The company is committed to equal opportunity employment and accommodation, ensuring fair hiring practices and a respectful environment.
As a Route Coverage Specialist at UniFirst, you will play a pivotal role in maintaining seamless service across multiple delivery routes. This position involves stepping in to cover routes when regular Route Service Representatives are unavailable, ensuring that customers continually receive the high standard of service expected from UniFirst. You will be responsible for learning and managing several routes, safely delivering clean garments, flat goods, and other products, and collecting used or soiled items for timely return. Your role will require excellent problem-solving skills to handle customer requests independently and foster strong relationships through positive communication. The position is dynamic and fast-paced, ideal for individuals who thrive on variety, agility, and autonomy. You will also support operational excellence by managing invoices, conducting inventory audits, and maintaining vehicle safety and appearance. Collaboration with the Service and Management teams is key, including supporting new account installations, assisting Route Service Representatives, and participating in route optimization and collections. The job offers a balanced Monday to Friday day shift schedule with competitive compensation, benefits like health and life insurance, 401(k) match, profit sharing, paid time off, employee discounts, and tuition reimbursement, along with ongoing opportunities for career development in a supportive environment. If you are motivated by helping customers and delivering excellent service while enjoying a diverse and engaging workday, this is an excellent role to grow your career at UniFirst.
As a Route Coverage Specialist at UniFirst, you will play a pivotal role in maintaining seamless service across multiple delivery routes. This position involves stepping in to cover routes when regular Route Service Representatives are unavailable, ensuring that customers continually receive the high standard of service expected from UniFirst. You will be responsible for learning and managing several routes, safely delivering clean garments, flat goods, and other products, and collecting used or soiled items for timely return. Your role will require excellent problem-solving skills to handle customer requests independently and foster strong relationships through positive communication. The position is dynamic and fast-paced, ideal for individuals who thrive on variety, agility, and autonomy. You will also support operational excellence by managing invoices, conducting inventory audits, and maintaining vehicle safety and appearance. Collaboration with the Service and Management teams is key, including supporting new account installations, assisting Route Service Representatives, and participating in route optimization and collections. The job offers a balanced Monday to Friday day shift schedule with competitive compensation, benefits like health and life insurance, 401(k) match, profit sharing, paid time off, employee discounts, and tuition reimbursement, along with ongoing opportunities for career development in a supportive environment. If you are motivated by helping customers and delivering excellent service while enjoying a diverse and engaging workday, this is an excellent role to grow your career at UniFirst.
Job Requirements
- Must be at least 21 years old
- Possess a valid driver’s license
- Have a clean driving record
- Reliable transportation
- Meet DOT physical exam requirements
- High school diploma, GED, or military service
- Ability to work independently and collaboratively
- Strong problem-solving skills
- Physical stamina for lifting and standing
- Comfortable with technology
Job Qualifications
- High school diploma or equivalent
- Valid driver’s license with a clean driving record
- Minimum 21 years of age
- Meet Department of Transportation (DOT) requirements including physical exam
- Strong customer service skills
- Prior experience in customer service, route sales, or delivery
- Comfortable learning and using new technologies
- Physical ability to lift up to 50 lbs and stand for extended periods
Job Duties
- Develop proficiency across multiple routes
- Deliver garments and product to customers
- Provide excellent customer service
- Resolve customer requests independently
- Accurately manage invoices and inventory audits
- Maintain safety and appearance of vehicle
- Collaborate with service and management teams
- Support new account installations and rerouting efforts
- Share customer feedback and competitor information with leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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