Rooms Operations Manager - Front Desk

JW Marriott Orlando Grande Lakes is a prestigious luxury hotel located in the vibrant city of Orlando, Florida. As part of Marriott International's luxury portfolio, JW Marriott encompasses more than 100 distinctive properties worldwide, known for exceptional service and elegant accommodations. The Orlando Grande Lakes property offers guests an unparalleled experience combining luxury amenities, beautiful surroundings, and world-class customer service. The hotel is dedicated to creating a welcoming environment where associates feel valued and empowered, fostering a culture that emphasizes collaboration, personal growth, and holistic well-being. JW Marriott stands apart by striving not only to meet but exceed guest expectations, ensuring a memorable stay through attention to detail and genuine hospitality.

The role available is a full-time management position in the Rooms and Guest Services Operations category, located on-site at the JW Marriott Orlando Grande Lakes. The position involves assisting in overseeing all operational aspects of the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping, while managing staff to optimize productivity and satisfaction. With an annual salary range of $58,000 to $73,000 and eligibility for bonus programs, this role offers a compelling opportunity to contribute to one of the world’s leading luxury hospitality brands.

As a Rooms Operations Manager, you will play a vital role in driving the execution of daily department activities, ensuring compliance with brand standards, and fostering a motivated and empowered team culture. Your leadership will be instrumental in enhancing both guest and employee satisfaction, directly impacting the financial performance of the department. Detailed responsibilities include translating property goals related to guest tracking and productivity to team members, creating a positive work environment that champions teamwork and continuous improvement, and handling employee and guest concerns proactively with professionalism and courtesy.

You will lead by example, demonstrating enthusiasm and confidence while mentoring staff to meet and exceed hospitality standards. Task management also incorporates scheduling aligned with occupancy goals and performing hands-on duties when necessary, ensuring smooth daily operations. Additionally, you will assist in conducting quality audits, monitor key control programs, assess financial reports for business improvements, and work closely with General Management to implement property-specific plans.

Human resources management is a critical aspect of this role, involving interviewing candidates, onboarding new employees, administering fair and consistent policies, and engaging in open communication to address employee needs. Recognizing team member achievements and maintaining a supportive work culture are priorities that contribute to organizational success.

JW Marriott Orlando Grande Lakes is committed to equal employment opportunities and values the unique backgrounds and talents of its associates, fostering an inclusive environment where diversity thrives. Joining this team means aligning with a brand synonymous with exceptional hospitality, where your work matters and your growth is supported.