Rooms Operations Manager

Marriott International is a globally recognized hospitality company with a reputation for delivering exceptional service and maintaining high standards across its extensive portfolio of hotel brands. One of its prestigious brands, JW Marriott, belongs to the luxury segment of Marriott International's portfolio, featuring more than 100 properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott is committed to fostering a work environment where its associates feel valued, supported, and empowered, understanding that employee satisfaction plays a critical role in guest happiness and overall success. The company places a strong emphasis on training, development, recognition, and the holistic well-being of its associates, striving to create true camaraderie and a nurturing luxury environment that encourages employees to pursue their passions and grow both professionally and personally.

The role being offered is a full-time management position located at 3033 Fairmount St, Dallas, Texas, within Marriott Hotels. The position carries an annual salary ranging from $60,000 to $73,000 and includes bonus eligibility, highlighting Marriott's commitment to rewarding strong performance and contributions to company success. This role involves assisting in managing the operations within the rooms division, which encompasses front office, housekeeping, and engineering/maintenance departments. The successful candidate will be responsible for overseeing all aspects of rooms area operations, managing staff, and leading efforts to continuously improve both guest and employee satisfaction. Furthermore, the role demands a proactive approach towards maintaining compliance with company standards and procedures while helping to meet or exceed property goals.

Key responsibilities include leading the rooms operations team by transmitting clear goals related to guest service and productivity, fostering an environment that promotes motivation, empowerment, teamwork, and continuous improvement. The manager will work closely with employees to understand evolving guest expectations, guiding the team to exceed those needs consistently. Management oversight will extend to assisting in scheduling, auditing quality, monitoring key operation metrics, and ensuring all team members uphold hospitality standards. The role also involves direct engagement in human resource activities such as interviewing potential hires, conducting employee orientations, managing disciplinary procedures, and cultivating a supportive workplace culture by encouraging open communication and recognizing team members’ contributions.

Overall, this opportunity is ideal for an experienced hospitality professional with a background in guest services, front desk operations, or housekeeping who seeks to grow their management skills within a globally respected luxury hotel brand. Marriott International’s commitment to equal opportunity employment ensures a diverse and inclusive workplace, welcoming all qualified candidates to apply. This role embodies Marriott's ethos by delivering "Wonderful Hospitality. Always." and by enabling associates to be their best, belong to a global team, and begin a purposeful career path in the hospitality industry.