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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.25 - $38.46
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Employee Discounts
bonus eligibility
Job Description
Inn at the Mission San Juan Capistrano Autograph Collection is a distinguished hotel located in San Juan Capistrano, California. As part of Marriott International's renowned Autograph Collection, this property is celebrated for its commitment to quality, originality, and bold character. The Autograph Collection is a curated portfolio of high-end four and five-star independent hotels, each offering unique and memorable experiences to travelers seeking distinctive stays tailored to their personal style and sense of adventure. This hotel exemplifies the collection's dedication to attracting "The Individualist," a traveler who views lodging as more than just a place to sleep but as a... Show More
Job Requirements
- high school diploma or GED
- 4 years experience in guest services front desk housekeeping or related area or 2 year degree from accredited university in hotel and restaurant management hospitality business administration or related major
- 2 years experience in guest services front desk housekeeping or related area
- strong leadership skills
- excellent communication skills
- customer service orientation
- ability to manage and motivate staff
- knowledge of hospitality industry operations
- ability to work flexible hours
- professional demeanor
- proactive problem solving abilities
Job Qualifications
- high school diploma or GED with 4 years experience in guest services front desk housekeeping or related area or 2 year degree from accredited university in hotel and restaurant management hospitality business administration or related major with 2 years experience in guest services front desk housekeeping or related area
- strong leadership and team management skills
- excellent communication and customer service abilities
- ability to analyze guest and employee satisfaction data
- knowledge of hotel operations and hospitality standards
- proficiency in scheduling and staff coordination
- financial acumen related to hotel business operations
- ability to handle guest concerns professionally and efficiently
Job Duties
- supports successful execution of all hotel operations departments including front office engineering maintenance and housekeeping and managing staff
- strives to continually improve guest and employee satisfaction and maximize financial performance
- ensures standards and procedures are followed
- translates goals to the team relating to guest tracking and productivity
- understands employee and guest satisfaction results and communicates game plans
- assists in ensuring team capabilities meet expectations
- assists employees in understanding and exceeding guests needs and expectations
- follows property specific second effort and recovery plan
- publishes guest satisfaction results including forms comment cards and letters
- takes proactive approaches in dealing with employee concerns
- extends professionalism and courtesy to employees
- communicates and updates goals and results with employees
- assists and teaches team scheduling against guest and occupancy goals
- performs hourly job functions as needed
- provides excellent customer service by being available and approachable to guests
- takes proactive approaches when dealing with guest concerns
- extends professionalism and courtesy to guests
- responds timely to customer service requests
- ensures team meets or exceeds hospitality requirements
- assists in performing quality audit with general manager and regional director
- ensures viable key control program
- understands financial statements sales and activity reports and other performance data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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