Rooms Operations Manager

Inn at the Mission San Juan Capistrano Autograph Collection is a distinguished hotel located in San Juan Capistrano, California. As part of Marriott International's renowned Autograph Collection, this property is celebrated for its commitment to quality, originality, and bold character. The Autograph Collection is a curated portfolio of high-end four and five-star independent hotels, each offering unique and memorable experiences to travelers seeking distinctive stays tailored to their personal style and sense of adventure. This hotel exemplifies the collection's dedication to attracting "The Individualist," a traveler who views lodging as more than just a place to sleep but as a meaningful part of their journey and personal narrative.

This full-time management position at the Inn at the Mission San Juan Capistrano focuses on supporting and overseeing the hotel operations departments, including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a crucial role in ensuring smooth day-to-day hotel operations while maintaining high standards of guest service and employee satisfaction. They will manage staff to maximize the financial performance of the departments while adhering to all established procedures and standards.

The role involves direct support to the Rooms Operations team by translating operational goals into actionable plans for staff, monitoring guest and employee satisfaction, and addressing areas for improvement. The candidate will assist employees in exceeding guests' ever-changing needs and expectations, ensuring an exceptional guest experience is delivered consistently.

Additionally, the role includes managing property-specific functions such as implementing second effort and recovery plans, timely communication of guest satisfaction feedback, addressing staff concerns proactively, and maintaining professionalism across the team. The manager will also coordinate team scheduling to align with guest demands and occupancy rates, performing hourly tasks as needed to support operations.

Another vital aspect of the position is managing and monitoring activities that affect the guest experience. The candidate should be highly approachable and available to guests, responding quickly and professionally to guest concerns and requests. They will uphold all hospitality standards and foster a courteous, service-oriented environment.

The management responsibilities extend to assisting in the profitability of the hotel by participating in annual quality audits alongside general management and regional directors, implementing key control programs, and understanding financial performance reports and data. This ensures the hotel's operational and financial goals are met effectively.

Marriott International values diversity and inclusion, actively fostering a welcoming environment where associate backgrounds are celebrated. They guarantee equal employment opportunities regardless of protected statuses and consider applicants with criminal histories consistent with applicable laws. By joining the Autograph Collection, the successful candidate becomes part of a global brand portfolio that supports employees in doing their best work, beginning their purpose, belonging to an incredible team, and becoming their best selves.