Rooms Operations Manager

The Philadelphia Marriott Downtown, situated at 1201 Market Street in Philadelphia, Pennsylvania, stands as a distinguished property within the Marriott family, delivering world-class hospitality in a vibrant urban setting. This full-time management opportunity centers around overseeing the rooms and guest services operations, including critical departments such as Front Office, Engineering/Maintenance, and Housekeeping. The role is essential in ensuring the seamless execution of daily operations, adhering to property standards and procedures, and driving both guest and employee satisfaction to new heights.

As a Rooms Operations Manager, the successful candidate will play a pivotal role in leading a dedicated team, translating strategic goals into tangible outcomes, and nurturing a positive work environment grounded in motivation, empowerment, and collaboration. The manager will leverage their understanding of employee and guest satisfaction metrics to devise and implement targeted strategies aimed at addressing challenges while reinforcing strengths. By leading through example with confidence, energy, and enthusiasm, the manager will inspire their team to meet and exceed the evolving expectations of guests, consistently delivering outstanding service.

Key responsibilities include managing and monitoring all functions within the rooms area departments to maximize financial performance and operational quality. The manager will actively participate in property-specific recovery and second-effort plans, proactively address employee and guest concerns with professionalism and courtesy, and ensure compliance with hospitality standards throughout the team. Light administrative activities, such as reviewing financial statements, performing quality audits alongside senior management, and managing scheduling based on occupancy and productivity goals, will form part of the role.

The position also encompasses important human resource activities such as interviewing candidates, facilitating thorough orientation programs, fostering an open-door policy for employee feedback, and ensuring fair and consistent enforcement of property policies and disciplinary procedures. Recognizing team achievements and cultivating a supportive atmosphere remain key facets of the role.

The salary range for this role is $60,000 to $78,000 annually, augmented by a comprehensive benefits package that includes bonuses, extensive health care coverage, a 401(k) plan with matching contributions, employee stock purchase plans, paid time off including sick leave, life and disability insurance, travel discounts, adoption assistance, tuition support, and wellness programs. Marriott International underscores that compensation and benefits may be subject to change, reflecting their commitment to competitive and attractive employment terms.

The Philadelphia Marriott Downtown invites passionate hospitality professionals to join a world-class team where they can excel, innovate, and grow their careers in a luxury environment focused on holistic well-being. By aligning with Marriott's legacy of 'Wonderful Hospitality. Always.' associates are empowered to deliver heartfelt service that maintains and enhances the brand's esteemed reputation. This is more than a management role; it is an opportunity to belong to an amazing global team, begin a meaningful purpose, and become the best version of oneself within an industry-leading company.Show Less