Job Overview
Compensation
Hourly
Exact $6.55
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
flexible scheduling
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and maintaining an award-winning workplace culture. With a legacy that spans welcoming more than 3 billion guests worldwide, Hilton operates a suite of world-class hotel brands that set the standard for hospitality and travel. The organization's founding vision is to fill the earth with the light and warmth of hospitality, a mission that guides every team member's efforts and contributes to its status as a top employer, consistently listed among the World's Best Workplaces by Great Place to Work and Fortune. At Hilton, the workplace culture promotes integrity, leadership, teamwork, ownership, and a proactive attitude, combining these values to create a vibrant and supportive environment where employees can thrive and grow their careers.
The role of Room Service Server at Hilton is more than just delivering food and beverages; it is about creating memorable experiences that enhance each guest's stay. This position requires a friendly and upbeat attitude, as Room Service Servers are the face of Hilton's hospitality in guest rooms and meeting spaces. The role involves preparing room service trays and tables for efficient delivery, taking guest orders promptly and accurately, and attending to calls with professionalism. Delivering orders with care ensures that guests receive their meals in pristine condition, while processing transactions responsibly guarantees a smooth and seamless service experience. Compliance with health, safety, sanitation, and alcohol awareness regulations is paramount, underscoring the commitment to guest and team member well-being. By embodying Hilton's core values—passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency—Room Service Servers play a critical role in maintaining the high standards that Hilton is known for.
Joining Hilton means being part of a company that values its team members as much as its guests. The supportive environment fosters career growth and development in the hospitality field, making it an ideal place for individuals who are starting their careers or looking to expand their skills. Hilton's inclusive and diverse culture encourages personal and professional development, ensuring that every team member has the resources and opportunities needed to succeed. Working as a Room Service Server offers a chance to engage with guests directly, spread warmth and light through genuine service, and contribute to making every stay a little more magical for travelers from all over the world. Hilton commits to supporting each employee's journey, emphasizing a career path that goes beyond just a job. With Hilton, you join a community that leads hospitality worldwide and supports a culture where exceptional guest experiences begin with exceptional team members.
The role of Room Service Server at Hilton is more than just delivering food and beverages; it is about creating memorable experiences that enhance each guest's stay. This position requires a friendly and upbeat attitude, as Room Service Servers are the face of Hilton's hospitality in guest rooms and meeting spaces. The role involves preparing room service trays and tables for efficient delivery, taking guest orders promptly and accurately, and attending to calls with professionalism. Delivering orders with care ensures that guests receive their meals in pristine condition, while processing transactions responsibly guarantees a smooth and seamless service experience. Compliance with health, safety, sanitation, and alcohol awareness regulations is paramount, underscoring the commitment to guest and team member well-being. By embodying Hilton's core values—passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency—Room Service Servers play a critical role in maintaining the high standards that Hilton is known for.
Joining Hilton means being part of a company that values its team members as much as its guests. The supportive environment fosters career growth and development in the hospitality field, making it an ideal place for individuals who are starting their careers or looking to expand their skills. Hilton's inclusive and diverse culture encourages personal and professional development, ensuring that every team member has the resources and opportunities needed to succeed. Working as a Room Service Server offers a chance to engage with guests directly, spread warmth and light through genuine service, and contribute to making every stay a little more magical for travelers from all over the world. Hilton commits to supporting each employee's journey, emphasizing a career path that goes beyond just a job. With Hilton, you join a community that leads hospitality worldwide and supports a culture where exceptional guest experiences begin with exceptional team members.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong communication skills
- Ability to stand and walk for extended periods
- Customer-focused attitude
- Basic math skills for handling transactions
Job Qualifications
- Previous experience in hospitality or food service preferred
- Excellent communication and interpersonal skills
- Ability to maintain a positive and friendly demeanor under pressure
- Strong attention to detail and organizational skills
- Ability to handle transactions accurately
- Knowledge of health and safety regulations
- Ability to work well as part of a team
Job Duties
- Bring an upbeat and friendly attitude to all guest interactions
- Proactively look for ways to make the meal experience special
- Set up room service trays and tables in advance for timely order delivery
- Assist with order-taking tasks and respond to room service phone calls
- Retrieve food and beverage orders and deliver to guest rooms or meeting rooms
- Present checks to guests, collect payments, and return signed checks to the order taker
- Maintain compliance with health, safety, sanitation, and alcohol awareness regulations
Job Location
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