Room Service Server

Savannah, GA, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

uniform provided

Employee assistance program

Job Description

Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels that blend unique design, luxurious accommodations, enriching ambiance, and intuitive service to create memorable guest experiences. This hospitality group operates properties across multiple states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel is intentionally crafted with exquisite art, music, and cultural elements to provide an approachable yet sophisticated environment for the individualist traveler. Kessler Hospitality embraces a redefined Bohemian luxury style, offering guests immersive stays from cutting-edge downtown icons to elite luxury lodges and premier entertainment destinations. As the founding member of the Marriott Autograph Collection, Kessler Hospitality has a history of innovation and excellence, exemplified in its seven Autograph Collection branded hotels. The company is committed to offering bold, original hotels that focus on style and delivering an exceptional guest experience.

Located in the heart of historic Savannah, Georgia, the AAA Four Diamond JW Marriott Savannah Plant Riverside District is part of the dynamic Kessler Hospitality portfolio. Situated conveniently on the Savannah riverfront, this hotel offers guests a front-row seat to historic views, shopping districts, dining options, vibrant nightlife, and cultural walking tours. The property itself tells a story of transformation and progress, featuring three unique buildings with distinct architectural and design styles ranging from chic Power Plant architecture to romantic interiors of Three Muses and maritime details at the Atlantic. Guests can complement their stay with relaxing spa visits and explore Savannah’s lively entertainment district.

The Room Service Server role at the JW Marriott Savannah Plant Riverside District is crucial to delivering impeccable in-room dining experiences. This hourly position focuses on providing attentive, courteous, and efficient service by receiving, preparing, and delivering food and beverage orders directly to guest rooms. The ideal candidate thrives in a fast-paced, high-standard environment and is committed to upholding the hotel’s service protocols and ensuring guest satisfaction at every interaction. Responsibilities include preparing service stations, managing inventory of service items, handling VIP amenities, utilizing point-of-sale systems, maintaining cleanliness and sanitation, and performing opening and closing procedures. The position demands excellent communication skills, multitasking ability, and a proactive approach to meeting guest needs and resolving issues.

Overall, joining Kessler Hospitality as a Room Service Server offers an opportunity to become part of a reputable hospitality leader known for its artistic and culturally enriched properties, quality service standards, and dedication to creating unforgettable guest experiences. This role not only demands high professional standards but also provides a chance to grow within a prestigious company that values innovation and individual style in hospitality.

Job Requirements

High school diploma or equivalent
prior experience in hospitality or related field preferred
ability to communicate effectively with guests and staff
strong multitasking and organizational skills
willingness to work varying shifts
commitment to maintain personal grooming and comply with uniform standards
ability to follow hotel policies and procedures
proficiency in POS operation
ability to handle guest complaints professionally
reliable attendance and punctuality
capacity to maintain confidentiality and perform cash handling duties

Job Qualifications

High school diploma or equivalent
experience in a hotel or related field preferred
effective verbal and written communication skills
ability to multitask and prioritize departmental functions
attentive, friendly, courteous, and service-oriented manner
willingness to attend hotel training and meetings
ability to maintain high standards of personal appearance and grooming
knowledge of hotel and restaurant service standards
ability to handle problems proactively and maintain confidentiality
capable of cross-training in other hotel-related areas
demonstrated initiative and anticipation of guest needs

Job Duties

Receive orders and prepare items for delivery to guestrooms
deliver food and beverages attentively, courteously, and efficiently
prepare service stations by stocking and maintaining necessary items
set up and deliver VIP amenities and food and beverage orders according to established guidelines
operate POS system and handle cashiering functions
conduct floor sweeps and retrieve trays to maintain sanitation standards
communicate guest needs and resolve issues to ensure overall guest satisfaction