Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a premier company in the integrated entertainment and casino gaming industry, renowned for providing exhilarating experiences through its 43 destinations across North America, along with dynamic online sports betting and iCasino platforms via theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment prides itself on being more than just an entertainment provider; it is deeply committed to inclusivity, diversity, sustainability, and community involvement. The organization presents an exciting and fast-paced work environment where talent is valued and career progression is actively supported.
The company culture emphasizes having fun and working collaboratively with a diverse team, driven by a shared passion for enhancing the guest experience. Employees at PENN Entertainment benefit from an empowering workplace that offers comprehensive support systems, designed to facilitate personal and professional growth. Furthermore, the company offers a competitive Total Rewards package that includes wellness programs targeting financial, physical, and mental well-being. Elements of this package include day-one medical coverage, 401(k) matching, annual performance bonuses, and a structured paid time off system that rewards tenure.
The role advertised is crucial for ensuring a seamless food and beverage service experience for guests and VIPs. This position involves the efficient set-up, delivery, and retrieval of food and beverage orders in guest rooms and hospitality suites with a strong emphasis on maintaining quality service, guest satisfaction, and compliance with established company standards. This position requires employees to effectively manage communications, adhere to policies, and respond promptly to guest needs, enhancing the overall entertainment experience.
The ideal candidate will be adept at handling multiple tasks in a lively and customer-focused setting. Responsibilities include answering telephones, taking orders, conducting floor sweeps to maintain sanitation, servicing hospitality suites according to event orders, and performing cash handling duties in compliance with company protocols. This role demands good interpersonal skills, attention to detail, and the ability to work harmoniously with a diverse team and clientele.
Working at PENN Entertainment means being part of an innovative and enjoyable environment that values employees' contributions and fosters growth. The company ensures every team member is equipped with the support and tools necessary to thrive, including opportunities for continuous learning and advancement in their careers. For those who enjoy engaging with people and thrive in a fast-moving setting, this role offers a chance to integrate passion for entertainment with professional development.
In summary, PENN Entertainment welcomes individuals eager to make a difference in the entertainment sector, enjoy a collaborative and supportive culture, and contribute to delivering top-tier hospitality services. This role represents an excellent opportunity to join a well-established, forward-thinking company committed to fun, diversity, and sustainability while receiving competitive compensation and benefits.
The company culture emphasizes having fun and working collaboratively with a diverse team, driven by a shared passion for enhancing the guest experience. Employees at PENN Entertainment benefit from an empowering workplace that offers comprehensive support systems, designed to facilitate personal and professional growth. Furthermore, the company offers a competitive Total Rewards package that includes wellness programs targeting financial, physical, and mental well-being. Elements of this package include day-one medical coverage, 401(k) matching, annual performance bonuses, and a structured paid time off system that rewards tenure.
The role advertised is crucial for ensuring a seamless food and beverage service experience for guests and VIPs. This position involves the efficient set-up, delivery, and retrieval of food and beverage orders in guest rooms and hospitality suites with a strong emphasis on maintaining quality service, guest satisfaction, and compliance with established company standards. This position requires employees to effectively manage communications, adhere to policies, and respond promptly to guest needs, enhancing the overall entertainment experience.
The ideal candidate will be adept at handling multiple tasks in a lively and customer-focused setting. Responsibilities include answering telephones, taking orders, conducting floor sweeps to maintain sanitation, servicing hospitality suites according to event orders, and performing cash handling duties in compliance with company protocols. This role demands good interpersonal skills, attention to detail, and the ability to work harmoniously with a diverse team and clientele.
Working at PENN Entertainment means being part of an innovative and enjoyable environment that values employees' contributions and fosters growth. The company ensures every team member is equipped with the support and tools necessary to thrive, including opportunities for continuous learning and advancement in their careers. For those who enjoy engaging with people and thrive in a fast-moving setting, this role offers a chance to integrate passion for entertainment with professional development.
In summary, PENN Entertainment welcomes individuals eager to make a difference in the entertainment sector, enjoy a collaborative and supportive culture, and contribute to delivering top-tier hospitality services. This role represents an excellent opportunity to join a well-established, forward-thinking company committed to fun, diversity, and sustainability while receiving competitive compensation and benefits.
Job Requirements
- Ability to communicate effectively with guests, team members and guests
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read, write and communicate verbally in English
- Ability to perform intermediate math
- Must have a working knowledge of Microsoft Office and ability to learn new software
Job Qualifications
- Ability to communicate effectively with guests, team members and guests
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read, write and communicate verbally in English
- Ability to perform intermediate math
- Working knowledge of Microsoft Office and ability to learn new software
Job Duties
- Set-up and deliver all food and beverage orders in accordance with established guidelines
- Answer the telephone and take customer orders as per policies
- Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation
- Set-up and deliver all VIP amenities
- Service hospitality suites according to banquet event orders and policies
- Respond to customer needs, issues, comments and problems to ensure quality experience
- Perform all cash handling responsibilities according to company policies
Job Criteria
Experience
No experience required
Job Location
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