Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Free room nights
discounted room nights
friends and family room rates
Free nutritional colleague meals
Employee Discounts
Discounted parking
full medical benefits
401K with company match
Employee stock purchase plan
Paid vacation
Paid holidays
paid sick days
new child leave
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Free access to Headspace
Work-life balance
Job Description
Hyatt Regency Dallas is a premier hotel located in the heart of downtown Dallas, adjacent to the iconic Reunion Tower. It is part of the globally recognized Hyatt brand, known for its commitment to excellence, hospitality, and providing exceptional guest experiences. Hyatt Regency Dallas offers a luxurious and vibrant environment that caters to both business and leisure travelers, featuring modern amenities, upscale dining options, and a welcoming atmosphere. The hotel has been recognized as one of the 2025 Best Places to Work among large companies in North Texas, demonstrating its dedication to fostering a positive workplace culture and supporting employee growth and development.
The Room Service Server position at Hyatt Regency Dallas presents an exciting opportunity to join a highly skilled and recognized Food & Beverage team within this esteemed hotel. This role is designed not just as a job but as a pathway for career advancement and professional growth within the company. As a Room Service Server, you will support both In-Room Dining (IRD) and outlet food running operations, making you a vital part of the team that ensures guests receive timely, efficient, and courteous service throughout their stay. Your primary duties include delivering food and beverage orders directly to guest rooms, accurately taking IRD orders, and maintaining a high level of guest satisfaction in a dynamic and fast-paced environment.
This role requires strong communication skills as you will be interacting closely with guests, culinary staff, and service teams to ensure seamless operations and guest satisfaction. Attention to detail is paramount, as you will be responsible for the accuracy and presentation of food and beverage items, along with adhering to hygiene and safety standards. The Room Service Server position is cross-trained, meaning you will gain experience working across various functions such as food running between kitchens and outlets, assisting with side work, and handling payment transactions when applicable. This flexibility offers a well-rounded exposure to hospitality operations and hones your skills across multiple service areas.
Beyond the operational responsibilities, Hyatt Regency Dallas prides itself on its culture of inclusivity, recognition, and employee well-being. Employees benefit from free and discounted room nights at Hyatt locations worldwide, nutritional colleague meals, and exclusive retailer discounts. The company also promotes a balanced lifestyle with wellness programs, access to mindfulness tools like Headspace, and comprehensive benefits including full medical coverage within 30 days, 401K plans with company matching, tuition reimbursement, paid family leave, and paid time off. The supportive work environment fosters teamwork, celebrates achievements, and encourages personal and professional growth.
Joining Hyatt Regency Dallas as a Room Service Server means becoming part of a rock-star team at a top hospitality destination where your efforts directly contribute to creating memorable guest experiences. This role is perfect for individuals who are enthusiastic, detail-oriented, and passionate about delivering exceptional service in a high-energy setting. It offers a unique blend of guest interaction, operational duties, and opportunities for continuous learning and advancement within one of the world’s leading hospitality brands.
The Room Service Server position at Hyatt Regency Dallas presents an exciting opportunity to join a highly skilled and recognized Food & Beverage team within this esteemed hotel. This role is designed not just as a job but as a pathway for career advancement and professional growth within the company. As a Room Service Server, you will support both In-Room Dining (IRD) and outlet food running operations, making you a vital part of the team that ensures guests receive timely, efficient, and courteous service throughout their stay. Your primary duties include delivering food and beverage orders directly to guest rooms, accurately taking IRD orders, and maintaining a high level of guest satisfaction in a dynamic and fast-paced environment.
This role requires strong communication skills as you will be interacting closely with guests, culinary staff, and service teams to ensure seamless operations and guest satisfaction. Attention to detail is paramount, as you will be responsible for the accuracy and presentation of food and beverage items, along with adhering to hygiene and safety standards. The Room Service Server position is cross-trained, meaning you will gain experience working across various functions such as food running between kitchens and outlets, assisting with side work, and handling payment transactions when applicable. This flexibility offers a well-rounded exposure to hospitality operations and hones your skills across multiple service areas.
Beyond the operational responsibilities, Hyatt Regency Dallas prides itself on its culture of inclusivity, recognition, and employee well-being. Employees benefit from free and discounted room nights at Hyatt locations worldwide, nutritional colleague meals, and exclusive retailer discounts. The company also promotes a balanced lifestyle with wellness programs, access to mindfulness tools like Headspace, and comprehensive benefits including full medical coverage within 30 days, 401K plans with company matching, tuition reimbursement, paid family leave, and paid time off. The supportive work environment fosters teamwork, celebrates achievements, and encourages personal and professional growth.
Joining Hyatt Regency Dallas as a Room Service Server means becoming part of a rock-star team at a top hospitality destination where your efforts directly contribute to creating memorable guest experiences. This role is perfect for individuals who are enthusiastic, detail-oriented, and passionate about delivering exceptional service in a high-energy setting. It offers a unique blend of guest interaction, operational duties, and opportunities for continuous learning and advancement within one of the world’s leading hospitality brands.
Job Requirements
- Prior serving or food-running experience preferred
- Refined verbal communication skills
- Ability to lift, carry, push, or pull moderate weight
- Ability to stand or walk for long periods
- Comfortable working in a fast-paced environment
- Flexibility to work early mornings, weekends, holidays
- Strong attention to detail
- Genuine desire to exceed guest expectations
Job Qualifications
- Prior serving or food-running experience preferred
- hotel experience a plus
- Refined verbal communication skills with the ability to interact comfortably with guests and internal teams
- Ability to lift, carry, push, or pull moderate weight and stand or walk for long periods
- Comfortable working in a fast-paced, high-touch, guest-focused environment
- Flexibility to work early mornings, weekends, holidays, and varied schedules as business demands
- Strong attention to detail and ability to anticipate guest needs
- A genuine desire to exceed guest expectations
Job Duties
- Take and enter guest food and beverage orders for In-Room Dining using hotel systems
- Deliver food and beverage items to guest rooms, ensuring accuracy, presentation, and guest satisfaction
- Run food between kitchen and outlets with a sense of urgency and care
- Maintain tray, cart, table, and room setup standards according to hotel guidelines
- Provide clear, courteous, and efficient communication with culinary, service teams, and guests
- Assist with side work, restocking, polishing, cleaning, and maintaining all service areas
- Handle payment transactions and follow proper cash-handling/charge procedures when applicable
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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