Room Operations Manager

Marriott International is a globally renowned leader in the hospitality industry, known for its commitment to exceptional guest experiences and employee development. Among its prestigious portfolio is the Autograph Collection, a distinct assembly of four and five-star independent hotels, each celebrated for its originality, bold character, and ability to provide unique and memorable experiences tailored to individual travelers. Located at 3300 Newport Blvd, Newport Beach, California, the property is part of this elite collection, catering to "The Individualist" — guests who seek more than just a place to stay but a meaningful travel experience that adds to their personal story. As a full-time, management-level opportunity, this role offers an annual salary range of $70,304 to $80,000, with eligibility for bonuses, reflecting the significance of the position within the organization.

The position is focused on assisting in the management of operations within the rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. The role demands a proactive and dynamic leader who can drive improvements in guest and employee satisfaction while optimizing the department's financial performance. As part of the leadership team, the successful candidate will oversee the execution of key departmental goals, ensure compliance with established standards and procedures, and lead a dedicated team to meet or exceed property objectives.

Key responsibilities include leading and nurturing the room operations team by translating organizational goals into actionable priorities, fostering a motivating and empowering work environment, and encouraging a culture of continuous improvement. This role requires an understanding of employee and guest satisfaction metrics to develop effective strategies that address areas for improvement and build on existing strengths. The leader will demonstrate energy, enthusiasm, and self-confidence, setting a positive example for the team while helping staff to adapt to the evolving expectations of guests.

Operational duties involve managing the execution of daily rooms department functions, supporting scheduling processes aligned with guest and occupancy goals, and engaging in hands-on tasks as needed to ensure smooth operations. Following property-specific recovery plans and addressing guest feedback promptly are also essential to maintaining high standards of service and operational excellence.

This position also entails managing human resources activities such as participating in hiring decisions, ensuring timely and thorough orientation for new hires, addressing employee concerns through an open-door policy, and fostering a fair, consistent application of property policies and disciplinary procedures. Recognizing and celebrating team successes is emphasized to maintain high morale and engagement among staff.

Furthermore, the role involves managing profitability by reviewing financial statements and performance data to identify opportunities for cost reduction and program enhancements. Collaborating with general and regional management on annual quality audits and maintaining key control programs are critical to supporting the property's financial health.

Marriott International prides itself on being an equal opportunity employer that values diversity and inclusion. The company is committed to fostering an inclusive environment where associates of all backgrounds and experiences are respected and supported. This role represents a compelling leadership opportunity within a vibrant, globally connected hospitality brand where the individualist nature of the hotel and its guests is matched by a supportive and engaging workplace culture. Candidates who thrive in dynamic environments and are passionate about delivering exceptional guest experiences while leading high-performing teams are encouraged to apply.