Room Attendant

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.50 - $26.50

Work Schedule

Day Shifts

Benefits

Medical insurance

Dental Insurance

Paid vacation

paid sick days

Paid holidays

pension

legal services

maternity leave

Parental leave

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States and is growing rapidly. With a diverse portfolio that includes full-service and focused hotels located in major cities, Sonesta offers more than 1000 properties spanning eight countries. The company stands out for its unique blend of owned, managed, and franchised hotels, ensuring that travelers can find Sonesta properties at destinations they want to be. As a hospitality brand, Sonesta prioritizes the human connection by delivering passionate service, loyalty with purpose, and meaningful guest experiences. Their mission is to provide quality, value, and exceptional hospitality to every guest during every stay. The tagline "Together We Thrive" embodies their commitment to collaboration and excellence across all properties and teams worldwide.

The Room Attendant (RA) position at Sonesta International Hotels plays a vital role in upholding the high standards of hospitality the brand is known for. Reporting to the Housekeeping Management Team, Room Attendants are responsible for the cleanliness and maintenance of guest rooms, public spaces, and commercial laundry facilities as applicable. This full-time role requires attention to detail, efficiency, and dedication to delivering an outstanding guest experience. The Room Attendant’s duties include making beds, dusting, vacuuming, sanitizing bathrooms, and managing waste removal. They may also clean kitchen appliances and other room amenities to ensure a spotless environment. The role involves working with commercial laundry machines by inspecting, washing, drying, folding, and storing linens properly, while also monitoring supply levels and machines' operational status. Safety and compliance with health regulations are integral to this position.

The position offers a competitive pay range from $25.50 to $26.50 per hour, following contract guidelines. Sonesta International Hotels values its employees and provides a comprehensive benefits package that includes medical and dental insurance, paid vacation and sick days, paid holidays, pension plans, legal services, and maternity and parental leave. Working as a Room Attendant at Sonesta means joining a dynamic and inclusive team dedicated to exceeding guest expectations through passion, resilience, and teamwork. The company embraces equal employment opportunities and fosters a respectful, supportive work environment for all team members regardless of background or characteristics protected by law.

Job Requirements

High school diploma or equivalent preferred
some previous housekeeping experience
ability to speak and understand English preferred
physical ability to perform duties including standing, bending, kneeling, lifting up to 75 pounds
ability to use commercial cleaning chemicals safely
availability to work flexible shifts including mornings, evenings, weekends, and holidays
willingness to adhere to health and safety regulations
strong attention to detail and commitment to guest satisfaction

Job Qualifications

Some previous housekeeping experience preferred
previous background in the extended stay industry preferred
ability to speak, read, and write fluent English is preferred
other languages beneficial
basic reading, writing, and mathematical abilities preferred
ability to stand, bend, climb, kneel, and move about facility frequently
ability to carry, lift, or pull items up to 75 pounds
capable of using commercial cleaning chemicals
willing to work mornings, evenings, weekends, and holidays

Job Duties

Deliver on the promise of Sonesta service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
respond to guest complaints and special requests and ensure corrective action to achieve complete guest satisfaction
clean and service assigned rooms or areas including making beds, dusting, vacuuming, sanitizing bathrooms, and removing trash
clean kitchen areas, room refrigerators, microwaves, coffee makers, and dishware as needed
notify supervisor when service is completed so rooms may be sold or occupied
report rooms unable to be serviced to supervisor
monitor laundry supplies and equipment when assigned to laundry
operate washers and dryers according to standards and guidelines
receive soiled linens and inspect for damaged or stained items
fold and store clean linens and report damages to supervisor
minimize waste of supplies and amenities
assist with deep cleaning projects regularly
report needed repairs or unsafe conditions to supervisor
handle lost and found items according to procedures
promote teamwork and quality service through communication and coordination with other shifts and management
ensure compliance with health and safety laws
perform other duties as assigned