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Mattress Firm logo

Retail Store Manager – Team Leader

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $85,000.00
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Work Schedule

Standard Hours
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Benefits

Career growth opportunities
401(k) with employer matching
Mental Health Resources
Medical insurance
Dental Insurance
Prescription coverage
vision plans
Paid Time Off
Employee Discounts

Job Description

Mattress Firm is a leading specialty retailer in the mattress industry, dedicated to helping people achieve better sleep and living better lives. With a network of hundreds of stores nationwide, Mattress Firm offers a wide selection of mattress brands and sleep accessories tailored to fit every customer's unique comfort and health needs. The company's commitment to excellent customer service and creating an exceptional retail experience has made it a trusted name for those seeking quality sleep solutions. Mattress Firm prides itself on its supportive and inclusive workplace culture that promotes career growth, continuous learning, and employee well-being. This is reflected... Show More

Job Requirements

  • Legal authorization to work in the United States without the need for sponsorship
  • ability to lift or move 50 pounds or more
  • available to work full-time
  • clear background check
  • excellent attendance and punctuality record
  • strong leadership and decision-making skills
  • willing to participate in company training and development programs

Job Qualifications

  • High school diploma or equivalent
  • proven experience in retail management or leadership roles
  • strong sales and customer service skills
  • effective coaching and team development abilities
  • excellent communication and interpersonal skills
  • knowledge of retail sales KPIs and financial targets
  • ability to manage multiple store operations
  • familiarity with merchandising and marketing strategies
  • proficiency with workforce management tools
  • capacity to lift 50 pounds or more
  • commitment to ongoing professional development

Job Duties

  • Drive individual and team sales performance and KPIs
  • train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback
  • create an environment where customers are always at the center and have an exceptional experience
  • communicate professionally and regularly with field employees including distribution center, district manager, regional VP
  • assist in multi-store staffing, interviewing, and hiring qualified candidates
  • continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities
  • conduct workforce management activities such as store staffing schedule and reconciling punches utilizing operations team support and tools
  • achieve or exceed individual store financial targets through effective execution and customer service at the store level
  • ensure store execution of product merchandising, marketing, and point-of-purchase standards
  • ensure company policies, including appearance and functionality standards, and state regulations are followed
  • partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales
  • lift or move 50+ pounds

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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