Retail Store Manager – Team Leader

Mattress Firm is a leading specialty retailer in the mattress industry, dedicated to helping people achieve better sleep and living better lives. With a network of hundreds of stores nationwide, Mattress Firm offers a wide selection of mattress brands and sleep accessories tailored to fit every customer's unique comfort and health needs. The company's commitment to excellent customer service and creating an exceptional retail experience has made it a trusted name for those seeking quality sleep solutions. Mattress Firm prides itself on its supportive and inclusive workplace culture that promotes career growth, continuous learning, and employee well-being. This is reflected in the company’s comprehensive benefits and training programs, encouraging team members to build successful careers within the organization.

The role of the Senior Store Manager at Mattress Firm is pivotal in driving the company's vision and operational success across multiple store units. This leadership position goes beyond traditional retail management by combining sales expertise, team development, and operational excellence to deliver an unparalleled customer experience. Senior Store Managers are responsible for achieving sales performance goals while holding their teams accountable for in-store merchandising and customer engagement. They act as the driving force behind leading selling programs, managing key performance indicators (KPIs), and supporting the seamless omni-channel retail experience that Mattress Firm is known for.

Senior Store Managers play a crucial role in fostering a customer-centric environment, ensuring that every customer interaction is meaningful and exceptional. They provide ongoing coaching and training to employees on sales techniques, product knowledge, and company policies, helping associates maximize their potential and deliver excellent service. Furthermore, these managers collaborate closely with field teams such as district managers and regional leadership, addressing operational concerns and aligning store strategies with broader company initiatives.

This position also involves multi-store staff management, including recruiting, hiring, and workforce scheduling, to maximize efficiency and productivity. Additionally, Senior Store Managers partner with marketing teams to leverage social media strategies to enhance brand awareness and drive sales growth at the store level. The physical demands of the role include the ability to lift or move 50 pounds or more, supporting tasks that require hands-on involvement in store operations.

Compensation for this role includes a competitive salary ranging from $75,000 to $85,000 annually, reflective of experience and qualifications. Eligible leadership roles may also receive additional bonuses based on performance. Mattress Firm offers a comprehensive benefits package that includes a 401(k) plan with employer matching, medical, dental, prescription, and vision coverage, mental health support, paid time off, and employee discounts on sleep products and accessories. This is a full-time leadership opportunity for those passionate about retail management and the health and wellness industry, perfect for individuals seeking a career that blends customer service, sales leadership, and operational management in a thriving, dynamic environment.