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Retail Sales Travel Specialist (Concord, CA)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.60 - $17.85
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Work Schedule

Flexible
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Benefits

Paid Time Off
Consistent hours
weekly pay
Career growth opportunities
associate discounts
401(k) plan with Company Match
Dental Insurance
Vision Insurance
Medical insurance

Job Description

Staples is a renowned office supply retail company that offers comprehensive business solutions, technology products, and a variety of services designed to cater to the needs of businesses and individual consumers alike. With a strong reputation for customer service excellence and range of product availability, Staples operates across numerous locations in the United States and internationally. The company focuses on delivering convenience, reliability, and high-quality customer experiences in its stores and through online platforms.

This role focuses on the position of Travel Specialist, which plays a crucial part in engaging customers by providing a variety of travel-related services and p... Show More

Job Requirements

  • Eighteen years of age or older and must be a U.S. citizen
  • Able to work a flexible and consistent schedule based on store needs
  • Proficiency in Microsoft Office and use of office equipment
  • Minimum of one year customer service experience
  • Ability to work under pressure in a fast-paced environment
  • Capability to handle conflict in a cooperative manner
  • Ability to act with honesty and integrity regarding sensitive information
  • Physical ability to lift/move 10-50 pounds, climb ladders, stand, and walk continuously
  • Staples does not sponsor work visas for this position

Job Qualifications

  • High school diploma or equivalent
  • Minimum 1 year customer service-related experience
  • Proficiency in Microsoft Office and ability to operate office equipment
  • Ability to work cooperatively in a high-paced environment
  • Strong communication and interpersonal skills
  • Ability to manage conflict reasonably and nonconfrontationally
  • Honesty and integrity with customer and business information
  • Ability to lift and move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Job Duties

  • Provide travel government or TSA-related consumer sales for identity-related products and services
  • Engage customers with comprehensive travel solutions including product sales such as luggage
  • Greet all customers and provide a professional and welcoming experience
  • Engage customers and present products and solutions that drive sales with customer needs in mind
  • Verify customer identity, scan required documents into database system, take passport photos
  • Complete customer fingerprint images, biometric and data capture processes and paperwork
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
  • Support other areas of the store during onboarding period
  • Be flexible to perform other duties as assigned or needed in the store

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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