
Job Overview
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Flexible
Benefits
Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
earn complimentary tickets for friends and family
Discounts on food and merchandise
Special events for employees (preview nights for new attractions/events)
Building lifelong friendships
Resume building workshops
growth opportunities
wellness programs
Job Description
Universal Studios Hollywood is a renowned theme park and working movie studio located in California. Known for its thrilling rides and entertainment experiences that bring the magic of movies to life, it attracts millions of visitors each year. This entertainment destination blends the excitement of a theme park with the creativity and innovation of a major Hollywood studio, offering guests a unique experience that combines attractions, shows, and dining in an immersive environment. Universal Studios Hollywood not only provides entertainment but also strives to create meaningful guest interactions and memorable moments through dedicated team efforts in various departments including Attractions, Parking, Wardrobe, and Park Services. The company fosters a collaborative and fast-paced work environment where team members can grow, learn, and contribute to unparalleled guest experiences.
The Retail Salesclerk role at Universal Studios Hollywood offers an exciting opportunity to be at the forefront of guest interaction in a dynamic retail setting. This position involves working directly with guests from diverse backgrounds, helping them select merchandise, answering their questions, and creating a welcoming shopping experience. The Retail Salesclerk is responsible for operating registers accurately and handling cash and electronic payments with accountability. Additionally, upselling premium products and maintaining inventory accuracy are key responsibilities that help ensure a well-organized store. Working in this role requires professionalism, politeness, and the ability to thrive in high-pressure environments, particularly during peak hours. The position offers a chance to develop sales skills and customer service expertise while being part of a team focused on delivering excellence. Universal Studios Hollywood provides competitive pay starting at $19 per hour, with an increase to $23 per hour after 1,000 hours worked. Employment is typically part of a scheduled rotation that includes mornings, evenings, weekends, and holidays during peak seasons, requiring availability for at least four days a week. This role is ideal for individuals passionate about entertainment, retail, and creating positive guest experiences in a lively and unique environment.
The Retail Salesclerk role at Universal Studios Hollywood offers an exciting opportunity to be at the forefront of guest interaction in a dynamic retail setting. This position involves working directly with guests from diverse backgrounds, helping them select merchandise, answering their questions, and creating a welcoming shopping experience. The Retail Salesclerk is responsible for operating registers accurately and handling cash and electronic payments with accountability. Additionally, upselling premium products and maintaining inventory accuracy are key responsibilities that help ensure a well-organized store. Working in this role requires professionalism, politeness, and the ability to thrive in high-pressure environments, particularly during peak hours. The position offers a chance to develop sales skills and customer service expertise while being part of a team focused on delivering excellence. Universal Studios Hollywood provides competitive pay starting at $19 per hour, with an increase to $23 per hour after 1,000 hours worked. Employment is typically part of a scheduled rotation that includes mornings, evenings, weekends, and holidays during peak seasons, requiring availability for at least four days a week. This role is ideal for individuals passionate about entertainment, retail, and creating positive guest experiences in a lively and unique environment.
Job Requirements
- Must be able to walk or stand for extended periods of time
- must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
- the noise level is generally moderate to high
- team members are subject to a variety of weather conditions, including heat, sun exposure, cold, and inclement weather
- depending on the assigned location, work can be almost exclusively outdoors
- must be available to work at least 4 days per week throughout the peak seasons, including a rotation of mornings, evenings, weekends, and holidays
Job Qualifications
- Previous sales experience preferred but not required
Job Duties
- Verify and certify starting cash bank and balance out at the end of shift
- operate cash register
- accept cash and credit cards
- advise lead cashier on need for cash mid-days and complete change requests
- perform closing procedures, re-stock, retain, organize, and recover nightly
- stock the venue, clean, organize and maintain a clean retail venue
- follow all shrink procedures to maintain cost
- greet guests
- provide on-floor suggestive selling
- take and fill guest orders for merchandise in positive, outgoing manner
- maintain merchandise replenishment and inform Lead/manager of needed supplies and merchandise
- promote and provide extraordinary guest service for both internal and external guests
- answer questions and offer information in a courteous manner
- seek to provide assistance to guests
- understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
- balance cash drawers at the beginning and end of each shift, emphasizing accuracy, integrity, and adherence to cash-handling procedures
- provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining professionalism
- collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process
- monitor and maintain a safe and secure environment for team members and guests
- identify, de-escalate, and resolve conflicts professionally to maintain a positive atmosphere
- provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions
- maintain high level of trust and integrity to promote safety and security
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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