Retail Sales Associate (PT)

New Balance, established in 1906, is a renowned global company dedicated to empowering individuals through sport and craftsmanship. With a rich history grounded in quality, innovation, and community focus, New Balance has evolved into a leading brand recognized for its commitment to excellence and positive societal impact. The company operates within the retail industry, specializing in athletic footwear, apparel, and accessories designed to enhance athletic performance and everyday comfort. New Balance fosters a culture that values diversity, inclusivity, and respect, ensuring every associate feels welcomed and supported. This dynamic environment encourages employees and leaders alike to challenge conventions, innovate boldly, and shape the future of sports and lifestyle trends.

The Retail Sales Associate role at New Balance plays a crucial part in delivering an outstanding customer experience at their retail stores. This position is focused on ensuring smooth store operations while embodying the New Balance brand's values. Retail Sales Associates are equipped with expert product knowledge and trained in effective selling techniques, enabling them to assist customers through every step of the purchasing process. Their primary mission is to create an engaging and informative shopping experience using the "GUEST" service model — Greet, Understand, Educate, Solve, and Transact. Associates are responsible for greeting customers warmly, understanding their needs, educating them on product features and benefits, addressing any questions or concerns, and closing sales with suggestive and multiple selling techniques.

In addition to providing excellent customer service, Retail Sales Associates maintain the store's appearance by keeping the sales floor organized, well-stocked, and properly labeled. They play an active role in loss prevention by monitoring merchandise, attaching and detaching security tags, and reporting any security issues or shrinkage. Safety is also a priority, with associates expected to follow established protocols, including safe lifting practices and reporting any incidents promptly. This position requires a flexible schedule, including the ability to work weekends and holidays, to meet the demands of retail operations.

The available position in Tulsa, OK offers an hourly wage ranging from $11.90 to $17.85, depending on factors such as experience and time in role. New Balance provides a comprehensive benefits package to its regular associates, including multiple medical insurance options, dental and vision insurance, life insurance, and a 401(k) plan. Additional perks include online learning and development courses, tuition reimbursement, student loan support, mentorship programs, lifestyle reimbursement, generous vacation time, holidays, and parental leave, emphasizing work-life balance as part of the company culture. Temporary and part-time associates also receive various benefits tailored to their employment status, reinforcing New Balance's commitment to supporting all team members.