Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Range $17.75 - $21.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Tuition Reimbursement
Paid Time Off
Job Description
New Balance is a globally recognized footwear and apparel company with a rich history dating back to 1906. The brand is renowned for empowering athletes and individuals through sport and meticulous craftsmanship, fostering positive change in communities around the world. At its core, New Balance thrives on innovation, challenging conventional ideas to shape the future of athletic wear. The company cultivates a supportive culture where every associate feels welcomed and respected, encouraging leaders and creatives alike to take bold actions to influence tomorrow's world.
As a retail sales associate at New Balance, you play a vital role in ensuring our retail stores operate seamlessly while delivering exemplary customer service. Your extensive knowledge of New Balance products and commitment to the GUEST service model equips you to assist customers thoroughly throughout every step of their shopping experience. From greeting guests to understanding their needs, educating them on product features, resolving concerns, and utilizing effective selling techniques, you become the face of the brand within the retail environment. Your contributions not only promote sales but also enhance the customer experience by maintaining a well-organized, secure, and attractive sales floor.
This position requires a combination of customer service skills, product knowledge, and physical ability to manage stock and maintain safety standards. The role offers competitive hourly pay ranging from $17.75 to $21.50 depending on experience and location, with Fashion Valley, CA retail associates falling within this pay structure. Associate benefits include traditional health plans covering medical, dental, vision, as well as life insurance and a 401(k) retirement plan. Beyond the standard offerings, New Balance supports continuous growth and work-life balance through tuition reimbursement, mentorships, online learning courses, lifestyle reimbursements, and generous vacation and holiday policies. Temporary and part-time associates also receive tailored benefits, ensuring all team members are supported adequately. The role welcomes applicants eager to join a dynamic, inclusive company committed to diversity and equal employment opportunity, offering a fulfilling retail experience where passion meets purpose.
As a retail sales associate at New Balance, you play a vital role in ensuring our retail stores operate seamlessly while delivering exemplary customer service. Your extensive knowledge of New Balance products and commitment to the GUEST service model equips you to assist customers thoroughly throughout every step of their shopping experience. From greeting guests to understanding their needs, educating them on product features, resolving concerns, and utilizing effective selling techniques, you become the face of the brand within the retail environment. Your contributions not only promote sales but also enhance the customer experience by maintaining a well-organized, secure, and attractive sales floor.
This position requires a combination of customer service skills, product knowledge, and physical ability to manage stock and maintain safety standards. The role offers competitive hourly pay ranging from $17.75 to $21.50 depending on experience and location, with Fashion Valley, CA retail associates falling within this pay structure. Associate benefits include traditional health plans covering medical, dental, vision, as well as life insurance and a 401(k) retirement plan. Beyond the standard offerings, New Balance supports continuous growth and work-life balance through tuition reimbursement, mentorships, online learning courses, lifestyle reimbursements, and generous vacation and holiday policies. Temporary and part-time associates also receive tailored benefits, ensuring all team members are supported adequately. The role welcomes applicants eager to join a dynamic, inclusive company committed to diversity and equal employment opportunity, offering a fulfilling retail experience where passion meets purpose.
Job Requirements
- Must be 18 years of age or older
- willingness to work a flexible schedule including weekends and holidays
- ability to lift 4 lbs frequently
- ability to lift maximum 8 lbs occasionally
- ability to kneel or squat frequently
- ability to move boxes of product up to 50 lbs with assistance if necessary
- ability to stand for extended periods
- ability to climb ladders occasionally
- ability to climb and descend stairs frequently
- basic education required
Job Qualifications
- Strong customer service and verbal communication skills
- demonstrated ability to flourish in a team environment
- familiarity with cash register functions
- ability to quickly perform basic math
- preferred past retail experience
- people person with good interpersonal skills
Job Duties
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
- greet and make customer contact
- understand the customer's needs
- educate the customer on product features and benefits
- solve any customer problems or answer any questions
- transact the sale through suggestive selling, multiple selling, and effective closing
- correctly measure and fit customers with appropriate New Balance products
- inform customers about any promotions
- keep the sales floor neat, organized, and well stocked
- ensure items are labeled and price marked properly
- protect products by greeting customers, handling security tags, monitoring merchandise, and reporting shrinkage and security violations
- follow safety regulations including proper lifting procedures and timely reporting of all accidents and near misses
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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