Retail Sales Associate / Front Desk Receptionist

Elements Massage is a renowned wellness studio dedicated to enhancing the health and well-being of its clients through therapeutic massage services and holistic wellness programs. Each studio operates independently, focusing on delivering exceptional customer experiences through a blend of expert massage therapies and personalized wellness plans. Elements Massage prides itself on its customer-centric approach that combines hospitality, wellness, and retail sales into a seamless service offering. The company emphasizes employee engagement, rewarding team members with commissions and bonuses tied to sales achievements, creating a motivating and rewarding work environment. Their unique Elements Wellness Program, a no-hassle membership plan, is a cornerstone of their service, encouraging clients to experience continuous wellness benefits. Employment at Elements Massage offers competitive pay ranging from $16.90 to $22 per hour depending on experience, including sales commissions and bonuses on additional sales. Other benefits include supplemental insurance, vision and dental coverage, access to mental health programs, 401k matching, paid sick time, and a complimentary monthly massage for employees, plus family service discounts.

The role of Front Desk Receptionist / Retail Sales Associate at Elements Massage is a pivotal position designed to uphold the company’s commitment to exceptional customer service and retail sales success. This role requires a dynamic, engaging, and fearless individual who thrives in a client-facing position that blends sales and hospitality. The successful candidate will be responsible for creating a welcoming and seamless experience for new and existing clients as soon as they enter the studio. A core responsibility will involve informing clients of the Elements Wellness Program's benefits and guiding them through the enrollment process using a proven sales approach that emphasizes ease and client value. The front desk associate will also serve as the first and last point of contact for clients, delivering excellent customer service both in person and over the phone, ensuring all appointment details and payment processes are handled efficiently and accurately. This position demands collaboration with managers and massage therapists to foster an environment where clients feel valued and centered. The ideal candidate must possess strong communication skills, especially listening, to understand and address client needs effectively. They should be adept at turning client feedback into opportunities for exceptional service, contributing positively to client satisfaction and retention. Prior retail sales experience, particularly in membership or service sales, and familiarity with spa-like customer service are preferred. Candidates should be comfortable using modern office tools and scheduling systems that streamline client appointments and transactions. This role offers not only competitive pay and bonuses but also the chance to work in a supportive team environment that values employee well-being, professional growth, and rewarding client relationships.