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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
The Michaels Companies Inc. is a renowned leader in the arts and crafts retail industry, operating over 1,300 stores across 49 states and Canada, as well as robust e-commerce platforms at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown into the premier destination for crafting, creativity, and celebration supplies that inspire and enhance the creative journeys of hobbyists and professionals alike. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further expanding its footprint in the creative retail market. Known for its commitment to fostering creativity and providing exceptional customer... Show More
Job Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Must be able to perform essential job functions with or without reasonable accommodations
- Flexible work hours including nights, weekends, and early mornings
- Must satisfy federal, state, and local legal requirements
Job Qualifications
- Retail and/or customer service experience required
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
- Ability to promote positive image and serve as role model for team members
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate events effectively with clients and store team members
- Complete administrative tasks such as answering emails, phone calls, and paperwork
- Adjust plans and events based on client feedback and needs
- Create and execute backup or emergency plans as needed
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards including event setup and breakdown
- Help customers shop and locate products providing solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with omnichannel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram processes
- Maintain merchandise recovery and store cleanliness
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company policies
- Interact respectfully with customers and team members
- Cross-train in Custom Framing selling and production
- Perform daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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