Retail Food Service Manager

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. Rooted in service and united by a strong sense of purpose, Aramark is committed to doing great things for its employees, partners, communities, and the planet. The company's mission emphasizes equal employment opportunity and fostering an inclusive work environment free from discrimination on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other protected characteristic. Aramark believes in nurturing talent, fueling passion, and empowering professional growth, creating a workplace that encourages employees to reach their full potential.

The Retail Food Service Manager role at Aramark Healthcare+ is a vital management position located at Thomas Jefferson University Hospital in Philadelphia, PA. This position oversees retail dining operations where customers select freshly prepared food items from menus, encompassing various front-of-house dining environments such as cafeterias and quick service locations. The Manager is responsible for developing and executing dining solutions tailored to meet the evolving tastes and needs of customers, enhancing both service quality and operational profitability. This role requires strong leadership to manage multiple employees directly, including hiring, discipline, performance evaluations, and compensation recommendations.

The Retail Food Service Manager drives customer service excellence by monitoring and responding to customer feedback and surveys to ensure a consistently positive dining experience. They maintain effective collaborations with other departments to provide a unified and seamless retail environment. This position also involves managing key operational aspects such as marketing, merchandising, cash handling procedures, compliance with sanitation and safety regulations, and catering services including menu planning and client coordination. Additionally, the Manager tracks sales trends, forecasts future needs, and implements special promotions, limited-time offers, and unique dining events like pop-up restaurants.

This role is ideal for candidates with experience in food service management, particularly within retail or restaurant settings, who possess strong customer service, marketing, merchandising, and computer skills. A bachelor's degree or equivalent experience is required, coupled with food service managerial expertise and SERV Safe certification or a willingness to obtain it. The manager plays a key role in ensuring that the food service operations align with Aramark's high standards of quality, service, and customer satisfaction, contributing significantly to the hospital's overall patient and visitor experience.