Retail Engagement Coordinator

TJX Companies is a Fortune 100 company and the world's leading off-price retailer, renowned for its diverse portfolio of retail chains including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. With a global presence encompassing four Home Offices, various Distribution Centers, and a multitude of Retail Stores, TJX Companies offers a dynamic and inclusive work environment that values diversity, fosters collaboration, and is committed to employee development. At TJX, employees encounter abundant opportunities to grow, explore new career paths, and achieve remarkable success in a supportive and vibrant atmosphere. The company emphasizes a culture of inclusion and engagement, ensuring every team member feels welcomed and valued, which in turn drives exceptional customer experiences and sustained business growth.

Homesense, a part of the TJX family, stands as a distinctive home décor and furnishing off-price retailer that combines quality, style, and affordability to meet the needs of a broad customer base. Located in Watchung, New Jersey, Homesense Store 0028 offers a rewarding employment opportunity with a starting pay range between $16.92 and $17.42 per hour, determined by relevant skills, qualifications, and experience. This role is ideal for candidates passionate about retail leadership and customer service, seeking an enriching work environment where growth and career advancement are actively supported.

The position available at Homesense is a frontline leadership role focused on driving a "Highly Satisfied" customer experience and fostering customer loyalty through excellent service, coaching, and operational excellence. As a leader, you will be responsible for mentoring and training Associates to ensure flawless execution of register transactions, adherence to company policies, and delivery of a welcoming and engaging culture throughout the store. This role requires a hands-on approach, with readiness to assist across multiple store areas to maintain smooth operations and outstanding customer service.

The job involves managing cash controls, coordinating associate schedules to optimize frontline and sales floor coverage, and ensuring compliance with labor laws and meal, and break period policies. You will also be responsible for maintaining cleanliness, recovery, and organization standards within the frontline, monitoring equipment functionality, executing company directives, and adhering strictly to operational, merchandise, and loss prevention policies. The role demands exceptional interpersonal skills and the ability to provide constructive feedback and recognition that motivates team members to achieve their best.

At Homesense, commitment to safety is paramount. You will play a critical role in promoting a safe environment by identifying and reporting hazards promptly. Additionally, the role involves handling confidential information with discretion, supporting the store’s operational standards in merchandising and queue-line presentation, and managing post-sale processes such as damage handling and Mark out of Stock procedures.

This leadership opportunity at Homesense is designed for individuals who thrive in fast-paced retail environments, have a strong customer service orientation, and possess the capability to lead teams effectively while maintaining high standards of integrity and professionalism. The role offers competitive pay, comprehensive benefits, and the chance to be part of a global retail leader committed to employee success and customer satisfaction. If you are a motivated individual eager to grow your career in retail management and make a tangible impact on customer experiences, Homesense at TJX Companies in Watchung, NJ, is the right place to advance your professional journey.