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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career Development
Job Description
PetSmart is a leading specialty retailer in the pet industry, dedicated to providing exceptional products, services, and experiences to pets and their owners. Established with a passion for animal welfare and customer satisfaction, PetSmart operates more than 1,600 stores across North America and offers a diverse range of pet merchandise, grooming, training, adoption services, and veterinary care partnerships. The company emphasizes a culture of inclusivity, associate development, and community engagement, making it a top employer for those passionate about pets and exceptional retail service. PetSmart believes that 'Anything for Pets' is not just a slogan but a core value that... Show More
Job Requirements
- Must be at least 18 years old
- 2 plus years of retail experience
- Full-time availability including evenings, weekends, and holidays
- Ability to stand, walk, climb ladders, and frequently lift up to 50 pounds
- Ability to operate POS systems accurately
- Strong communication skills
- Ability to work under pressure and maintain composure
- Willingness to support associate development and team leadership
- Commitment to maintaining a safe environment for pets and associates
Job Qualifications
- 2 plus years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability with flexibility for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Facilitates the associate experience and supports associate development including training, onboarding, mentoring, and coaching
- Validates completion of operational messages and engagement video compliance
- Supports various Services businesses when Experience Leader is unavailable
- Delegates and validates completion of daily tasks
- Leads and directs associates as Leader on Duty
- Addresses and administers associate complaints and grievances
- Recognizes and celebrates associates driving engagement
- Oversees pet parent experience and outcomes by phone, in person, or online
- Promotes and coordinates store events such as adoptions, vet partnerships, and shot clinics
- Responsible for live pet sales and pet adoptions
- Supports monthly live cycle counts and addresses discrepancies
- Recommends, informs, and sells merchandise and services
- Prepares online orders for in-store pick-up ensuring positive experience
- Operates POS systems and handles cash transactions with accuracy
- Maintains store standards and ensures compliance with policies and code of ethics
- Ensures a safe environment for associates, pets, and pet parents
- Takes immediate action on sick or injured pets and arranges vet transport
- Maintains cleanliness of sales floor, training areas, adoption center, breakroom, and restrooms
- Shares responsibility for store opening and closing procedures
- Assists and works in other departments as required
- Follows all company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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